Quality Assurance, Template Optimization Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Enhance patient access operations by implementing quality monitoring and optimizing workflows.

• Oversee and refine provider schedule templates for improved efficiency.

• Utilize Epic scheduling best practices to streamline processes.

• Guarantee scheduling accuracy, adherence to workflows, compliance with regulations, and optimal utilization of providers across FPG medical offices.

• Offer centralized supervision of quality assurance, provider schedule template optimization, and scheduling workflow performance.

• Ensure that provider templates are correctly configured and well-maintained.

• Support operational workflows, maximize appointment availability, and enhance timely access to care.

• Collaborate with leadership, clinic operations, providers, Epic analysts, and FPG centralized scheduling teams.

• Enhance patient experience, access efficiency, and the quality of scheduling outcomes.

⛳️ Requirements

• Minimum of three (3) years of experience in quality assurance or auditing within a centralized authorization, registration, or call center setting.

• Comprehensive understanding of insurance verification, referrals, and prior authorization processes.

• High School Diploma, GED, or a relevant certificate.

• Previous experience in centralized access or multi-specialty scheduling environments is preferred.

• Familiarity with information systems such as scheduling, registration, medical necessity, billing, and other business office applications is preferred.

• Experience with Epic, particularly in Cadence and In-Basket workflows, is preferred.

• Excellent communication and interpersonal skills are preferred.

• Capability to manage challenging situations with diplomacy is preferred.

• Ability to establish and sustain effective working relationships at all organizational levels is preferred.

• Strong leadership abilities and understanding of group dynamics are preferred.

• Proficient problem analysis skills and a commitment to follow through on solutions are preferred.

• Initiative and the ability to exercise independent judgment, decision-making, and problem-solving expertise are preferred.

• Successful completion of mandatory onboarding, training, and competency requirements is expected.

• Background screening through The Florida Care Provider Background Screening Clearinghouse is required.

🏝️ Benefits

• Opportunity for remote work following the successful completion of onboarding and training.

• Work schedule from Monday to Friday, 8:00 AM to 4:30 PM.

• Background screening through The Florida Care Provider Background Screening Clearinghouse.