Quality Assurance, Template Optimization Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Enhance patient access operations by monitoring quality and optimizing workflows.

• Oversee and refine provider scheduling templates.

• Implement best practices for scheduling within the Epic system.

• Ensure accuracy in scheduling, adherence to workflows, compliance with regulations, and optimal utilization of providers across FPG medical offices.

• Provide centralized oversight for quality assurance, optimization of provider schedule templates, and performance of scheduling workflows.

• Ensure that provider templates are correctly configured and maintained to support operational workflows and maximize appointment availability.

• Collaborate with leadership, clinic operations, providers, Epic analysts, and FPG centralized scheduling teams.

• Enhance patient experience, access efficiency, and quality of scheduling outcomes.

⛳️ Requirements

• A minimum of three (3) years of experience in quality assurance or auditing within a centralized authorization, registration, or call center setting.

• Comprehensive understanding of insurance verification, referrals, and prior authorization processes.

• Successful completion of mandatory onboarding, training, and competency assessments prior to transitioning to remote work.

• High School Diploma, GED, or equivalent certification.

• Previous experience in centralized access or multi-specialty scheduling settings is preferred.

• Familiarity with scheduling, registration, medical necessity, billing, and other business office information systems is preferred.

• Experience with Epic, including Cadence and In-Basket workflows, is preferred.

• Strong communication and interpersonal skills are preferred.

• Ability to manage challenging situations with diplomacy is preferred.

• Capability to establish and maintain effective working relationships at all levels is preferred.

• Strong leadership skills and an understanding of group dynamics are preferred.

• Ability to analyze issues and consistently follow through to implement solutions is preferred.

• Initiative and the ability to exercise independent judgment, decision-making, and problem-solving skills are preferred.

🏝️ Benefits

• Opportunity for remote work following the successful completion of the onboarding and training period.

• Monday to Friday work schedule from 8:00 AM to 4:30 PM.

• Background screening conducted through The Florida Care Provider Background Screening Clearinghouse.