Quality Assurance and Research Program Officer

This is a fully remote position, open to applicants in Alaska, +13 more states.

📋 Description

• Oversee quality assurance, sponsor support, research, and program development initiatives for the Office of Continuing Education Sponsor Approval

• Assist APA-approved sponsors and applicants through consultations, correspondence, and technical support

• Prepare, review, and finalize reports and communications that reflect feedback from the Continuing Education Committee

• Monitor, analyze, and utilize application, renewal, review report, complaint, and other quality assurance data

• Identify trends, opportunities, and areas for enhancement

• Plan, execute, and share research evaluations and needs assessments

• Create, implement, evaluate, and continually enhance the Sponsors with Distinction initiative

• Develop innovative resources, products, and services that promote sponsor success and enhance the quality of continuing education

• Assess and manage complaints and compliance-related issues

• Offer technical guidance regarding CESA systems, processes, and requirements

• Represent APA professionally in interactions with sponsors, applicants, members, committees, and external organizations

• Participate in team meetings, strategic planning, governance activities, and cross-functional projects

• Provide administrative and governance support to the CEC, CRSSPP, and associated initiatives

• Update the supervisor on project status and emerging issues

⛳️ Requirements

• Bachelor's degree in psychology, education, social science, public administration, or a related discipline

• At least 5 years of relevant professional experience

• Experience in data analysis and research design

• Proven experience in quality assurance, program evaluation, program implementation, or continuous improvement initiatives

• Background in designing, conducting, and translating research or evaluation activities into actionable recommendations, resources, or products

• Strong verbal and written communication abilities

• Advanced research skills including data gathering, analysis, and output

• Exceptional customer service, consultation, and stakeholder engagement skills

• Capacity to work independently, take initiative, manage multiple priorities, and collaborate effectively within a team environment

• Skill in analyzing and interpreting both quantitative and qualitative data

• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Adobe Professional

• Familiarity with online application and technical systems such as Salesforce

• Proficient in virtual meeting platforms such as Microsoft Teams and Zoom

• Advanced proficiency in data analysis software such as SPSS, NVivo, and Microsoft Excel

• Proficiency in survey platforms like Alchemer

• Final candidates must successfully pass a background check

🏝️ Benefits

• Remote Work/Flexible Scheduling

• 401(k) option with employer match of up to 4%

• Medical, dental, and vision insurance options

• Outpatient mental health benefit

• Paid personal/vacation time

• 12 paid holidays

• Family/Medical Leave

• Tuition assistance

• Employee Assistance Program (EAP)

• Short- and long-term disability insurance

• Remote work eligibility subject to approval