Quality Assurance Analyst, Recruitment Specialist – English C1

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Oversee and evaluate compliance with quality standards and procedures.

• Deliver impactful coaching and constructive feedback to team members.

• Create reports highlighting key call metrics and areas for enhancement.

• Participate in call calibration sessions and aid in developing quality improvement action plans.

• Conduct internal monitoring and report any suspicious activities.

• Reach out to potential candidates for initial assessments to evaluate their fit for the position.

• Support the organization and scheduling of interviews for qualified applicants.

⛳️ Requirements

• Demonstrated experience in Quality Assurance and Recruitment in a call center/BPO setting (2 years+).

• Bachelor's degree is preferred.

• Proficient in English (C1 level), with outstanding communication abilities.

• Skilled in MS Office and data analysis.

• Excellent problem-solving, analytical, and interpersonal skills.

• Advanced knowledge and proficiency in Excel.

🏝️ Benefits

• Competitive salary, negotiable based on experience.

• Opportunity to work fully remotely with an energetic and supportive team.

• Ongoing professional development and opportunities for career advancement.

• Weekends OFF.