PSS Manager

This is a fully remote position, open to applicants in Slovenia, +1 more country.

📋 Description

• Oversee, lead, and coordinate teams and on-site leaders at Eurofins Professional Scientific Services.

• Implement new scopes of scientific services for clients.

• Manage project implementation through to steady state and monitor ongoing excellence in service delivery.

• Organise and lead teams to enhance productivity, quality, documentation, scheduling, safety, and cleanliness.

• Ensure adherence to ethical and quality standards.

• Establish and communicate client turnaround times, ensuring they are consistently achieved.

• Cultivate and manage relationships with clients.

• Set up communication channels and engagement protocols between clients and team members.

• Collaborate with Business Development and Key Account Managers to identify and seize opportunities.

• Develop, coach, motivate, and retain team members.

• Mentor on-site leadership.

• Monitor staff morale, development, stability, and attrition rates.

• Maintain regular communication with clients and Eurofins colleagues.

• Ensure efficient production and review of operational documentation.

• Evaluate and enhance commercial practices and operational efficiencies.

• Plan activities and optimise both internal and client resources during training sessions.

• Schedule work and communicate schedules to relevant personnel.

• Drive and oversee recruitment efforts for new team members.

• Facilitate cross-training initiatives.

• Ensure the PSS entity meets its financial budgetary goals.

• Generate monthly invoicing details for the Finance department.

• Ensure team training is conducted and training records are completed.

• Make certain performance appraisals are carried out.

• Provide ongoing feedback regarding client and organizational requirements or changes.

• Address and resolve client-related inquiries.

• Supervise cleanliness, tidiness, and safety of the team at the client site.

• Identify and implement continuous quality and service improvements.

⛳️ Requirements

• A minimum of 7 to 10 years of relevant technical experience.

• At least 5 years of senior leadership experience within the pharmaceutical industry.

• A minimum of 3 years of prior management experience.

• Solid foundational knowledge of processes in the pharmaceutical and medical device industries.

• Comprehensive understanding of the requirements for operating in a regulated environment.

• Ability to swiftly learn new processes.

• Excellent communication skills, enabling strong working relationships with colleagues and clients.

• Capacity to work independently and devise solutions to problems collaboratively.

• Willingness to work flexibly and adjust priorities on short notice.

• Organised, precise, and proficient in documentation skills.

• Strong commitment to quality and client service.

• Effective internal and external communication abilities.

• Proficiency in both spoken and written English and Slovenian.

🏝️ Benefits

• Fixed-term contract.

• Flexible working hours.

• A dynamic team structure with flat hierarchies and opportunities for active involvement.

• Opportunities for personal and professional development.

• Exclusive benefits for Eurofins employees.

• Equal Opportunity Employer.

• Support for career advancement.

• Commitment to diversity and non-discrimination.

• Initiatives focused on sustainability.