Provider Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and maintain regular, high-quality communication with health system research teams and leadership regarding partnerships, projects, and strategic objectives.

• Evaluate the clinical research strengths and weaknesses of health system partners and provide recommendations.

• Collaborate with sales, marketing, product, engineering, and clinical teams to meet partner objectives and ensure their satisfaction.

• Guarantee that health systems effectively utilize Paradigm solutions and products to enhance patient outcomes.

• Identify and promote clinical research partnership opportunities between sponsor partners and network sites.

• Encourage health system partners to engage in cross-network programming and events.

• Gather customer product feedback and advocate for strategic enhancements in product development.

• Manage post-MSA contracting, including subscription renewals, upsell SOWs, and other agreements.

⛳️ Requirements

• At least 4 years of experience in a blend of SaaS client service delivery, contracting, and relationship management within healthcare systems; healthcare clinical operations; or related fields.

• Clinical trial operations experience along with familiarity with key research processes, tools, and stakeholders is advantageous.

• Proficient in using CRM systems such as HubSpot or Salesforce.

• Experienced with project management tools like Monday, MS Project, or Smartsheet.

• Knowledge of development tools such as JIRA and Confluence.

• A proven history of collaborating across clinical, technology, and business teams on complex projects.

• Demonstrated ability to lead partnerships with external executive stakeholders and client/internal leadership teams.

• Proven capability to independently manage and influence end-to-end customer relationships with minimal day-to-day supervision.

• A measurable record of enhancing account performance through KPIs.

• High levels of responsiveness, reliability, and integrity.

• Strong decision-making, judgment, analytical, and problem-solving skills.

• Excellent time-management abilities.

• Strong interpersonal and communication skills, particularly across cross-functional teams.

• Willingness to travel up to 30% of the time.

• Equal employment opportunity for all qualified candidates.

• Must be legally authorized to work in the United States.

• Must not require visa sponsorship to work in the United States.

🏝️ Benefits

• Equity

• Remote work arrangement