Clinical Nurse Consultant – Customer Success

This is a fully remote position, open to applicants in California, +6 more states.

📋 Description

• Facilitate the success of ICU Medical's infusion technologies post-implementation by leveraging clinical expertise, data-driven consulting, and strategic engagement with customers.

• Deliver proactive support, analyze infusion data, and continuously enhance infusion practices.

• Act as the main clinical resource for assigned customer accounts moving from implementation to ongoing support.

• Offer consultative guidance and strategic onsite Wellness Checks after implementation.

• Evaluate and interpret complex infusion pump data, smart pump utilization metrics, alert management logs, and compliance with drug libraries.

• Convert data analytics into actionable clinical recommendations focused on medication safety, workflow optimization, root-cause analysis, and performance enhancement.

• Lead high-level reporting and presentations for ICU Medical’s Executive Data Analytics Program.

• Share strategic insights with C-suite executives, pharmacy leaders, nursing staff, and informatics teams.

• Collaborate with Sales, Professional Services, Implementation, and Technical Support teams to ensure customer onboarding, retention, and resolution of issues.

• Keep updated on ICU Medical infusion devices, software platforms, interoperability solutions, and best practices in medication administration.

• Be prepared to travel over 50% of the time.

⛳️ Requirements

• Must be at least 18 years old.

• Bachelor’s degree in Nursing (BSN), Pharmacy (PharmD/BS Pharmacy), Healthcare Informatics, or a related clinical field.

• A minimum of 5 years of clinical experience in acute care, ideally in infusion therapy or related areas.

• Preferred experience in clinical consulting, interoperability, and clinical informatics.

• Familiarity with Tableau is an advantage.

• Excellent communication, presentation, and interpersonal abilities.

• Proficiency in Microsoft Office Suite and CRM/business automation tools.

• An unrestricted RN nursing license is mandatory.

• An unrestricted driver’s license is required.

• Proven experience in clinical data analytics, delivering executive presentations, or providing clinical consulting within the medical device or healthcare IT industry.

• This position may be remote in any state except for Colorado, California, Connecticut, Montana, Maine, or New York.

🏝️ Benefits

• Commitment to Equal Opportunity Employment.

• Reasonable accommodations available for individuals with disabilities.

• Opportunity for remote work arrangements.