Provider Relations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main support resource for counselors throughout the provider network, addressing inquiries related to workflow, documentation, and program processes.

• Offer assistance on necessary paperwork and administrative forms.

• Aid counselors in the submission process.

• Help providers comprehend procedures to guarantee timely and precise report submissions.

• Track common inquiries and trends to pinpoint information gaps and propose enhancements.

• Work in conjunction with clinical leadership, operations, and administrative teams.

• Keep up-to-date with program policies, compliance requirements, and operational procedures.

• Create and maintain reference materials, FAQs, and job aids.

• Ensure prompt, professional, and customer-centric communication with providers.

⛳️ Requirements

• Associate's degree in Behavioral Health, Social Work, Psychology, Healthcare Administration, or a related field (or equivalent experience).

• Over 2 years of experience in a provider relations role, offering administrative support to behavioral health programs, provider networks, or healthcare personnel.

• Knowledge of professional health documentation, case management processes, and standards in behavioral health environments.

• Experience in provider support, non-technical help desk operations, or customer service within a healthcare setting.

• Strong problem-solving abilities with a knack for troubleshooting and resolving issues promptly.

• Outstanding verbal and written communication skills, with the capability to clearly explain processes to diverse audiences.

• High attention to detail and the ability to manage multiple inquiries in a fast-paced setting.

• Proficient in using electronic systems, computer programs, and virtual service platforms.

• Familiarity with provider portals and standard office software.

• Ability to prioritize projects effectively and demonstrate excellent time management skills.

• Capacity to work collaboratively across multidisciplinary teams while maintaining professionalism and responsiveness.

• U.S. citizenship and fluency in English are mandatory.

• Must successfully pass criminal history, fingerprint background checks, and credential verification.

• Required to maintain and retain suitability investigation and clearance as necessary.

• A separate, quiet, private, and confidential workspace is required.

• Must have reliable high-speed internet directly wired to the home; mobile-device hotspot/tethering and wireless ISP are not acceptable.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and training.

• Flexible work arrangements.

• Supportive and inclusive work environment.