Provider Onboarding Analyst

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop and uphold extensive onboarding implementation processes in collaboration with recruitment, credentialing, HR, IT, clinical, and other stakeholders.

• Oversee the integration of providers into the organization.

• Manage applications and onboarding for providers in a designated region, state, or area.

• Prioritize the throughput of applications and onboarding based on regional demands, state assignments, licensure types, and timing factors.

• Take ownership of onboarding KPIs and proactively address gaps, including timing of start dates, training completion, and capacity gathering.

• Collaborate with Regional Leadership to suggest actions that align with client and capacity objectives.

• Make prompt adjustments and recommendations to project plans and business portfolios, ensuring alignment among affected stakeholders.

• Develop and uphold detailed project plans and timelines, holding stakeholders accountable for their deadlines and deliverables.

• Facilitate provider education related to onboarding activities, including CAQH ProView and MD-APP credentialing applications.

• Design and conduct live training sessions for providers.

• Create job aids, videos, and various training materials.

• Identify opportunities for process improvement and devise effective solutions.

• Communicate with providers via phone and email following offer acceptance.

• Provide personalized onboarding support during daytime, nighttime, weekends, and holidays in accordance with role SLAs.

• Ensure timely submission of credentialing paperwork and follow up with candidates throughout the credentialing process.

• Collaborate with credentialing to collect necessary information and requirements.

• Organize orientation, first-month schedules, travel needs, system access, and controls.

• Ensure completion of learning management system modules.

• Coordinate the shipping and receiving of supplies and system access.

• Attend organizational, departmental, and managerial meetings.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor's Degree in Business or a comparable combination of education and experience.

• Four or more years of experience in an administrative role with competing priorities.

• Experience in generating complex reports and presenting data to both internal and external stakeholders.

• Exceptional verbal and written communication abilities.

• Highly organized with a keen eye for detail.

• Basic computer proficiency (Google Office, etc.).

• Accurate data entry capabilities.

• Strong prioritization and time-management skills.

• Ability to juggle multiple priorities simultaneously, perform well under pressure, and follow directions.

• Prior experience in onboarding providers or company employees is advantageous.

• High emotional intelligence with experience in managing sensitive discussions.

• Customer-focused, high-touch approach.

• Experience in a virtual work environment is strongly preferred.

• Familiarity with applicant tracking and credentialing software is a plus.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• CVS Health bonus, commission, or short-term incentive program alongside base pay.