Provider Onboarding Analyst

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop and uphold comprehensive onboarding implementation processes involving recruitment, credentialing, HR, IT, clinical teams, and other stakeholders.

• Spearhead the integration of providers into the organization as the subject matter expert.

• Oversee applications and onboarding for providers within the designated region/state/area.

• Prioritize applications and onboarding throughput according to regional needs, state assignments, licensure types, completion timelines, and urgency.

• Manage a portfolio of business and key performance indicators (KPIs) for each stage of the onboarding process.

• Carry out onboarding-dependent activities and address gaps, which includes setting start date timelines, evaluating training completion, and collecting capacity information.

• Collaborate with Regional Leadership to suggest actions that align with client and capacity objectives.

• Implement timely changes and recommendations when project plans or business portfolios shift, ensuring stakeholder alignment on impacts.

• Develop and maintain project plans and timelines for onboarding activities, holding stakeholders accountable for deadlines and deliverables.

• Facilitate education on key onboarding activities, including CAQH ProView and MD-APP credentialing applications.

• Design and lead live training sessions for providers.

• Produce job aids, videos, and other onboarding resources.

• Identify opportunities for process improvement and devise solutions.

• Cultivate collaborative relationships with teams involved in the onboarding process.

• Communicate with providers via telephone and email following offer acceptance.

• Provide one-on-one onboarding support during daytime, nighttime, weekends, and holidays according to role service level agreements (SLAs).

• Ensure timely submission of credentialing paperwork and follow up with candidates throughout the credentialing process.

• Partner with credentialing to gather necessary information and requirements.

• Coordinate orientation, first-month schedules, travel arrangements, system access, and controls.

• Ensure the completion of learning management system modules.

• Manage the shipping and receiving of supplies and system access.

• Attend organizational, departmental, and managerial meetings in a timely and professional manner.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s Degree in Business or an equivalent combination of training and experience.

• Four or more years of experience in an administrative role managing competing priorities.

• Proven experience in generating complex reports and presenting data to both internal and external stakeholders.

• Exceptional verbal and written communication skills.

• Highly organized with a keen attention to detail.

• Basic computer proficiency (Google Office, etc.).

• Accurate data entry capabilities.

• Strong prioritization and time-management skills.

• Ability to juggle multiple priorities simultaneously, perform well under pressure, and follow direction.

• Prior experience in onboarding providers or company employees is advantageous.

• High emotional intelligence with experience in managing sensitive discussions.

• Customer-centric mindset with a high-touch approach.

• Experience in a virtual work environment is highly preferred.

• Familiarity with applicant tracking and credentialing software is a plus.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to base compensation.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being, subject to eligibility.