Provider Development Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Reach out to provider offices within 24 hours after lunches, breakfasts, or educational events hosted by Territory Managers.

• Present themselves as a committed growth resource and address high-level inquiries regarding solutions and services.

• Assist providers and office personnel in submitting their initial orders.

• Eliminate barriers to adoption and enhance provider confidence in utilizing services.

• Follow up after the first completed order to ensure a second order is secured.

• Perform monthly outreach to active ordering providers to reinforce relationships, comprehend utilization trends, identify growth opportunities, and boost ordering frequency.

• Reach out to inactive or previously lost ordering providers to gain insights into disengagement, recognize barriers, gather market intelligence, and reactivate accounts.

• Partner with Territory Managers on provider feedback, educational opportunities, account-specific growth strategies, and transitions from initial engagement to sustained utilization.

• Activate providers, foster repeat ordering behavior, enhance utilization, and strengthen relationships with providers.

⛳️ Requirements

• High school diploma or equivalent qualification.

• 2-4 years of experience in customer experience or sales support in home medical equipment, respiratory, or sleep diagnostic settings.

• Demonstrated ability to cultivate relationships with healthcare professionals and office staff.

• Strong organizational abilities and capacity to manage multiple accounts and priorities effectively.

• Exceptional verbal and written communication skills, alongside a professional, customer-centric approach.

• Proficient at navigating various systems and platforms swiftly and accurately.

• Resourceful, accountable, and proactive in addressing challenges and following through.

• Familiarity with DME operations, healthcare workflows, or similar fields is preferred but not essential.

🏝️ Benefits

• Comprehensive medical, vision, dental, and life insurance coverage.

• AD&D insurance.

• Short-term and long-term disability insurance.

• Sleep care management services.

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Commuter benefits.

• 401(k) retirement plan.

• Employee Stock Purchase Plan (ESPP).

• Employee Assistance Program (EAP).

• Tuition assistance programs.

• Fifteen days of Paid Time Off (PTO) in the first year.

• Eleven paid holidays plus three floating days.

• Fourteen weeks of primary caregiver leave or two weeks of secondary caregiver leave.

• Flexible work arrangements available.

• Sales Incentive Plan with a target incentive opportunity of 20% of base salary.