Provider Development Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Reach out to provider offices within 24 hours after lunches, breakfasts, or educational events organized by Territory Managers.

• Present themselves as a committed growth resource and address high-level inquiries regarding solutions and services.

• Assist providers and office personnel in the process of submitting their initial order.

• Eliminate adoption obstacles and enhance provider confidence in utilizing services.

• Follow up after the first order is completed to evaluate the process and secure a subsequent order.

• Conduct monthly outreach to providers who are actively placing orders.

• Cultivate provider relationships while gaining insights into utilization trends and potential growth areas.

• Identify additional providers or locations that could benefit from the services offered.

• Enhance ordering frequency and promote account expansion.

• Reach out to inactive or lost ordering providers to understand reasons for disengagement and any service barriers.

• Collect market intelligence and insights on competitors.

• Create strategies to re-engage and reactivate accounts.

• Collaborate with Territory Managers to provide feedback from providers, identify educational opportunities, and develop account-specific growth strategies.

• Ensure a smooth transition from initial engagement to ongoing service utilization.

⛳️ Requirements

• High school diploma or its equivalent.

• 2-4 years of experience in customer experience or sales support within the home medical equipment, respiratory, or sleep diagnostic fields.

• Demonstrated ability to cultivate relationships with healthcare professionals and office staff.

• Exceptional organizational skills with the capacity to manage multiple accounts and priorities.

• Outstanding verbal and written communication abilities, alongside a professional, customer-oriented demeanor.

• Proficient in navigating multiple systems and platforms efficiently and accurately.

• Resourceful, accountable, and proactive in addressing challenges and ensuring follow-through.

• Familiarity with DME operations, healthcare workflows, or related fields is preferred but not essential.

🏝️ Benefits

• Comprehensive medical, vision, dental, and life insurance.

• AD&D insurance.

• Short-term and long-term disability insurance.

• Sleep care management services.

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Commuter benefits.

• 401(k) plan.

• Employee Stock Purchase Plan (ESPP).

• Employee Assistance Program (EAP).

• Tuition reimbursement assistance.

• Fifteen days of Paid Time Off (PTO) during the first year.

• Eleven paid holidays plus three floating days.

• Fourteen weeks of primary caregiver leave or two weeks of secondary caregiver leave.

• Flexible work arrangements.

• Sales Incentive Plan with a target incentive opportunity of 20% of base salary.

• Competitive salary packages.

• Opportunities for personal and professional development.

• A diverse and inclusive workplace culture.