Property Management Assistant

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Oversee resident accounts and ledgers using AppFolio.

• Issue rent reminders and notifications, following up on overdue balances.

• Manage the delinquency process by resolving issues or escalating as necessary while keeping accurate records.

• Act as a liaison among owners, residents, vendors, and staff.

• Respond promptly in writing to maintenance inquiries and operational requests.

• Monitor maintenance requests until completion and ensure resident satisfaction.

• Assist in developing onboarding and follow-up communications for new residents and owners.

• Perform data entry, reporting, inbox management, and documentation within AppFolio.

• Recognize operational inefficiencies and create structured workflows and standard operating procedures (SOPs).

• Utilize AI tools such as Claude to draft communications, document procedures, create simple dashboards or reports, and automate recurring tasks.

• Provide regular updates on progress and highlight any blockers or risks early to the Managing Partner.

• Be available on Saturdays for urgent operational needs.

⛳️ Requirements

• Previous experience in property management administration with hands-on proficiency in AppFolio (mandatory).

• Experience in rent collection, delinquency follow-up, or resident account management.

• Excellent written and verbal communication skills in English.

• C1 level of English required; must converse exclusively in English throughout the shift.

• Experience or comfort with AI tools like Claude for drafting, process documentation, and problem-solving (mandatory).

• Capability to independently create or enhance standard operating procedures and workflows.

• Self-motivated and reliable; able to prioritize multiple tasks and work with minimal supervision.

• Availability for limited weekend hours in addition to regular weekday availability (mandatory).

• Clean background check with no criminal record, verified through the standard vetting process (mandatory).

• Submission of a resume and a 30–90 second English Loom video required.

• Provide a publicly accessible Loom link that does not require login.

• Submission of an internet speed test screenshot is required.

• Familiarity with AppFolio, Claude, and Google Workspace.

🏝️ Benefits

• Opportunity to work remotely.