Property Claims Examiner II

This is a fully remote position, open to applicants in United States.

📋 Description

• Investigate and resolve homeowners' claims of moderate complexity in a timely and efficient manner.

• Document claims using photographs, measurements, recorded interviews as necessary, repair estimates, and detailed file notes.

• Utilize imagery and advanced video technology to collaborate with onsite vendors and insured parties to identify damage and create virtual damage estimates.

• Assess investigation facts against policy provisions to determine coverage and appropriately extend or deny coverage.

• Establish reserve amounts within defined settlement authority limits and negotiate claim settlements.

• Recommend claims that exceed personal authority limits to a supervisor for approval.

• Communicate with insured individuals and/or their representatives through phone, email, text, and written correspondence to resolve issues and ensure customer satisfaction.

• Comply with Department of Insurance requirements.

• Prioritize responsibilities, manage claims workload, track progress and expenses, and resolve inventory to conclusion.

• Direct, monitor, and review files managed by independent adjusters as necessary.

• Perform additional assigned functions.

⛳️ Requirements

• Bachelor’s degree preferred or an equivalent combination of education and experience.

• Ability to obtain state-specific property claims licensing as needed.

• Must successfully participate in and complete a formal property claims training program that may take place in person, virtually, or a combination of both.

• Prior experience using estimating software such as Xactimate is required.

• Experience in a related field is essential: property claims experience, customer service environment, construction, restoration, or mitigation.

• Known for clear and professional communication skills, both written and verbal.

• Bilingual abilities and/or prior military experience are considered a plus.

• 3-5+ years of equivalent industry experience is preferred.

• Capability to work independently with limited or no supervision over daily activities necessary for successful investigation, evaluation, writing damage estimates, negotiation, and resolution of property claims.

• Strong passion for delivering outstanding customer service.

• Ability to make quality decisions based on a combination of analysis, wisdom, experience, and judgment, including negotiation skills.

• Comfortable and adaptable to new technology and business tools.

• Ability to seamlessly transition between various inspection methods, including video or photo, to compose a damage estimate.

• Strong organizational, time management, and prioritization skills to manage varying workloads due to seasonal volume fluctuations and catastrophes.

• Willingness and ability to work flexible shifts and potentially overtime as needs arise.

🏝️ Benefits

• Competitive compensation.

• Flexibility to work from anywhere in the United States for most positions.

• Paid time off, including vacation time, sick time, 9 paid company holidays, and volunteer hours.

• Incentive bonus programs, with potential for holiday bonuses, referral bonuses, and performance-based bonuses.

• Medical, dental, vision, life, and pet insurance.

• 401(k) retirement savings plan with company match.

• Engaging work environment.

• Opportunities for promotion.

• Education assistance.

• Professional and personal development opportunities.

• Company recognition program.

• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.