Outside Property Associate, Claims Representative

This is a fully remote position, open to applicants in Washington.

📋 Description

• Engage in comprehensive training sessions that focus on insurance policies, claims processes, systems, and procedures.

• Assess, investigate, and document first-party property claims under direct oversight.

• Collect information from policyholders, claimants, witnesses, and third-party service providers.

• Investigate and analyze pertinent facts and documentation, including leases, contracts, and by-laws.

• Identify and apply coverage for property damages in accordance with policy stipulations.

• Establish precise scopes of damages for both building and contents losses.

• Create written estimates and/or utilize computer-assisted estimating tools.

• Communicate promptly and professionally with clients, claimants, and internal stakeholders.

• Maintain accurate records of claim activities within claim management systems.

• Adapt to advancements in AI, digital transformation, technology implementations, system upgrades, and the rollout of digital tools.

• Carry out work at residential and commercial sites through mobile arrangements, at the primary residence, or from the nearest Travelers office.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED along with at least one year of customer service experience.

• Bachelor’s Degree.

• Prior internship or work experience in customer service or insurance.

• Willingness to obtain an active adjuster license as mandated by state law.

• Valid driver's license required.

• Proficient in Microsoft Office applications (Word, Excel, Outlook).

• Eagerness to learn claims management and estimating software.

• Strong verbal and written communication abilities.

• Capability to exercise sound judgment and make effective decisions within defined authority.

• Outstanding customer service skills.

• Attention to detail and organizational capabilities; ability to juggle multiple tasks and prioritize effectively.

• Basic conflict resolution skills.

• Ability to assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas.

• Capacity to carry, set up, and climb ladders weighing approximately 38-49 pounds.

• Willingness to travel extensively, including overnight stays.

• Obtain and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of employment commencement.

🏝️ Benefits

• Health insurance available from the first day of employment for employees and eligible family members.

• 401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum.

• Paying it Forward Savings Program with annual 401(k) contributions for student loan payments.

• Pension Plan fully funded by Travelers.

• Minimum of 20 days of Paid Time Off annually.

• Nine paid company holidays.

• Wellness program offering tools, discounts, resources, and caregiving support.

• Mental health program providing free professional counseling, health coaching, and additional resources.

• Matching Gift and Volunteer Rewards program.

• Performance-based cash incentive awards.