Property Claims Advisor, Condominium Claims

This is a fully remote position, open to applicants in Canada.

📋 Description

• Advocate for customer-focused values and provide an outstanding claims experience.

• Analyze insurance policy language, ascertain policy coverage, and determine suitable reserves for designated claims.

• Conduct investigations, negotiations, and settlements for homeowner and condominium property claims of medium to high complexity through phone and written communication.

• Examine and evaluate condominium-related documents, including declarations, bylaws, rules, reserve fund studies, corporate correspondence, and other governing materials.

• Determine ownership, maintenance, and repair obligations between unit owners and condominium associations.

• Investigate and assess damages involving common elements, exclusive-use common elements, and individual units.

• Interpret policy coverage alongside condominium governing documents to ensure precise claim decisions and settlements.

• Work in partnership with condominium associations, property managers, restoration vendors, legal representatives, and other stakeholders to promote effective claim resolutions.

• Take responsibility for customer issues and deliver timely solutions for complex claim scenarios.

• Manage a caseload typical of a Property Claims Advisor and efficiently handle competing priorities.

• Ensure thorough documentation of files that complies with company policies, procedures, and regulatory standards.

• Resolve claims within personal authority while adhering to established escalation procedures for claims that exceed authority limits.

• Collaborate with Homeowner Adjusters, Claims Assistants, and other internal teams to meet business and customer goals.

⛳️ Requirements

• At least 1-2 years of experience as a Property Claims Advisor.

• Previous experience in insurance and knowledge of property claims management.

• Experience with condominium property claims is a significant advantage.

• Familiarity with condominium ownership structures, declarations, bylaws, and maintenance responsibilities.

• Strong analytical skills and the ability to review documents, interpret complex condominium materials, and apply findings to claims decisions.

• Capability to assess responsibility and liability between condominium associations and unit owners.

• Excellent critical thinking skills, capable of identifying strengths, weaknesses, and potential risks in a claim.

• Outstanding communication, negotiation, and customer service abilities.

• Strong organizational skills to handle multiple files in a dynamic environment.

• Bilingual proficiency (English/French) is considered a plus.

🏝️ Benefits

• Flexible work arrangements.

• Employee discounts (15% on auto and property insurance, along with various other products and services).

• Good Office Program (up to $400 reimbursement for office equipment purchases).

• Student Loan Payment Matching Program for government student loans.

• Comprehensive Retirement Savings Program with employer-matched contributions.

• Annual wellness allowance to promote employee health and wellbeing.

• Personal Reflection Day.

• Tuition reimbursement.

• Opportunities to engage in local community support through volunteerism and charitable initiatives.

• Workplace accommodations available during the recruitment process.