Property & Casualty Licensed Insurance Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the main point of contact for clients.

• Oversee both incoming and outgoing customer communications.

• Utilize web-based platforms to address customer inquiries.

• Manage and respond carefully to customer inquiries both inbound and outbound.

• Deliver outstanding customer service through attentive listening.

• Handle confidential customer information with care and sensitivity.

• Strive to resolve issues during the first call by providing proactive, patient, empathetic, and understanding service.

• Interact appropriately with customers and apply retention strategies as necessary.

• Recognize comparison-shopping customers and assist them with contract terms and the appropriate pricing plan.

• Handle sensitive situations with compassion, particularly those related to healthcare needs, education, and preventive planning.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service.

• Must be 18 years old or older.

• Capability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess general knowledge of Windows-based applications.

• Customer service and/or sales experience is preferred.

• A college degree is preferred but not mandatory.

• Ability to adhere to established procedures and maintain a customer service orientation.

• Capacity to collaborate effectively with colleagues, supervisors, and support teams.

• Excellent communication, listening, and analytical abilities.

• Strong organizational and problem-solving skills.

• Capability to prioritize tasks and perform well under pressure.

• Open to feedback, adaptable to evolving policies, and able to work within a structured schedule that accommodates various shifts.

• Strong critical thinking skills.

• Proactive in problem-solving.

• A dedicated workspace situated near the router to facilitate a hardwired Ethernet connection.

• Minimum internet speed of 15 Mbps download and 10 Mbps upload, with an ISP latency of under 50ms.

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Proof of internet speed is required.

🏝️ Benefits

• Medical, vision, and dental health benefits.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as eligible.

• Competitive 401(K) plans.

• Life insurance coverage.

• Supplemental medical insurance.

• Critical care insurance options.

• Pet insurance available.

• Flexible Spending Account (FSA) plans.

• Discounts at various retailers.

• Opportunities for career advancement.

• An inclusive and diverse workplace culture.