This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of tracking and resolving program action items across global delivery teams, overseeing schedules, responsible parties, and deadlines.

• Alert the Senior Manager about risks before they jeopardize commitments.

• Lead small to medium initiatives from start to finish, encompassing scoping, planning, stakeholder alignment, status updates, and formal completion.

• Provide project coordination and communication support, which includes trackers, reporting, meeting schedules, templates, and documentation of processes.

• Compose, revise, and disseminate internal communications through established channels.

• Manage the intake and information flow among teams, ensuring requests are properly routed, tracked, and resolved.

• Generate periodic reports on program health, action status, and initiative advancements for review by senior leadership and clients.

• Identify and execute enhancements to PMO processes, templates, and communication methods.

• Collaborate with delivery leads, Account Management, the VMO, and client stakeholders across a global, cross-functional organization.

⛳️ Requirements

• A Bachelor's degree with five or more years of experience in project management within corporate IT, managed services, or a similar service environment.

• Proven experience in a dedicated or embedded client support model.

• Experience in establishing a new team, function, or workstream, including creating trackers, schedules, and reporting mechanisms.

• Strong business writing skills, with experience in drafting communications for a global audience.

• Capability to communicate effectively across technical delivery teams, senior leadership, and client contacts within a matrixed organization.

• Ability to independently prioritize a diverse workload and meet deadlines in a fast-paced environment.

• Proficient in Google Workspace, AI tools, and work management or project tracking applications.

• Willingness to maintain regular working hours that overlap with US time zones.