Project Manager – Memoir, Book Production

This is a fully remote position, open to applicants in South Africa.

📋 Description

• We are seeking a highly organized and compassionate Project Manager to supervise premium book production projects from the initial client onboarding phase to the final printed delivery.

• This role is client-facing and demands outstanding communication skills, emotional intelligence, and strong organizational capabilities.

• You will serve as the primary liaison throughout a 6–9 month project, guaranteeing that every client has an exceptional experience while managing multiple stakeholders and deadlines.

• The ideal candidate enjoys fostering relationships, excels in a remote work setting, and has a passion for storytelling and delivering high-quality results.

⛳️ Requirements

• Key Responsibilities

• - Oversee multiple book production projects concurrently from initiation to completion.

• - Act as the primary contact for clients throughout their journey.

• - Establish strong, trusting relationships with clients and ensure an exceptional customer experience.

• - Coordinate interviewers, writers, editors, and other contributors for each project.

• - Schedule and manage project timelines and milestones effectively.

• - Monitor submissions, drafts, revisions, photographs, and approvals.

• - Ensure projects stay on track and communicate progress proactively.

• - Organize the final production and delivery of completed books.

• - Maintain precise records using CRM and project management systems.

• - Conduct regular meetings via Microsoft Teams or Zoom.

• - Collaborate closely with internal teams to uphold quality standards.

• - Identify and address project issues before they affect delivery.

• - Manage approximately 25–30 concurrent projects while maintaining exceptional attention to detail.

• Required Skills & Experience

• - Excellent spoken and written English proficiency.

• - Warm, confident, and professional telephone demeanor.

• - Proven track record of managing multiple projects simultaneously.

• - Strong skills in client relationship management.

• - Exceptional organizational and time management capabilities.

• - High emotional intelligence, demonstrating patience and empathy.

• - Extraordinary attention to detail.

• - Ability to adhere to structured processes and systems.

• - Comfortable working autonomously in a fully remote environment.

• - Proficiency in Microsoft Office 365.

• - Experience with CRM and project management software (HubSpot is advantageous).

• - Reliable home office setup with a quiet working atmosphere.

• - Willingness to work flexible evening hours when necessary.

• Highly Desirable

• - Experience in:

• - Publishing

• - Editorial coordination

• - Production coordination

• - Client Success

• - Account Management

• - Luxury Hospitality

• - Concierge Services

• - High-end Event Management

• - Wedding Planning

• - Heritage or Oral History Projects

🏝️ Benefits

• Success will be evaluated based on:

• - Timely project delivery.

• - Exceptional client satisfaction levels.

• - Effective management of multiple concurrent projects.

• - Building trusted, long-term relationships with clients.

• - Ensuring no project milestones are overlooked.

• - Maintaining high standards of quality and organization throughout each project.