Project Manager, Healthcare – Digital Health Solutions

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the complete project delivery process from initiation to implementation and transition into operations.

• Create project charters, work plans, timelines, resource allocations, risk registers, and status updates.

• Manage project scope, schedules, budgets, deliverables, dependencies, and change requests effectively.

• Organize project governance meetings and provide consistent updates to executive sponsors and client stakeholders.

• Act as the main point of contact for client implementation projects.

• Foster relationships with executive, operational, clinical, and technical stakeholders.

• Lead workshops, requirements-gathering sessions, and stakeholder meetings.

• Manage stakeholder expectations and proactively address issues as they arise.

• Coordinate implementation efforts for healthcare, virtual care, telehealth, contact center, and associated service delivery programs.

• Facilitate planning for operational readiness, training coordination, communication strategies, and change management activities.

• Develop workflows and implementation strategies in collaboration with clinical and operational leaders.

• Assist in integrating new services, technologies, and processes into existing operations.

• Identify project risks, devise mitigation strategies, escalate critical issues, and drive resolutions.

• Monitor project performance and suggest corrective actions as needed.

• Ensure adherence to contractual commitments and organizational standards.

• Maintain detailed project documentation and governance records.

• Prepare presentations, dashboards, and status reports for executive-level audiences.

• Track project metrics and key performance indicators.

• Conduct post-implementation reviews and capture lessons learned.

• Contribute to the development of project management methodologies, templates, and best practices.

• Support the advancement and growth of Fonemed's project management capabilities.

⛳️ Requirements

• A Bachelor's degree in Business, Healthcare Administration, Information Technology, Project Management, or a related field.

• Recent experience in project management leading complex client-facing initiatives.

• Proven experience managing large-scale software, technology, or service implementation projects involving multiple stakeholders and cross-functional teams.

• Strong grasp of project management methodologies and the project lifecycle.

• Outstanding communication, presentation, facilitation, and negotiation skills.

• Experience in managing schedules, risks, and project governance.

• Proficiency in project management and collaboration tools such as Microsoft Project, Smartsheet, Jira, Azure DevOps, Microsoft 365, or similar platforms.

• Willingness to travel occasionally within Canada and the United States.

• PMP or a similar certification will be considered a plus.

• Change Management certification or experience (Prosci or similar) is an asset.

• Experience in healthcare, virtual care, telehealth, digital health, or related technology environments will be considered advantageous.

• Knowledge of healthcare privacy, security, and compliance frameworks in Canada and/or the United States would be beneficial.

🏝️ Benefits

• Occasional travel within Canada and the United States.

• Opportunity to contribute to innovation, excellence, and improved outcomes for clients and communities.