Project Manager – Engagement and Communications

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee project plans for engagement initiatives, leadership meetings, advisory councils, and support networks.

• Coordinate engagement activities alongside field leaders, business partners, and cross-functional teams.

• Drive support and escalation processes to address inquiries and enhance the associate experience.

• Facilitate discussions for feedback to identify obstacles, readiness issues, and opportunities for improvement.

• Create agendas, facilitator guides, talking points, surveys, and follow-up materials for engagement events.

• Collect and analyze feedback from the field, best practices, and emerging trends to guide business decisions.

• Monitor milestones, action items, risks, and follow-up tasks across various projects and initiatives.

• Collaborate with Operations, Training, Communications, and Product teams to ensure alignment in messaging and readiness activities.

• Evaluate engagement effectiveness through participation trends, feedback insights, and adoption metrics.

• Document lessons learned and suggest enhancements for future engagement initiatives.

• Connect corporate initiatives with teams in tax offices.

• Lead engagement activities that support the implementation of business priorities and foster two-way dialogue with field leaders.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent experience through education and related work.

• At least 3 years of experience in project or program management, communications planning, or similar fields.

• Capability to work effectively within a diverse team environment.

• Ability to lead in a matrix organization and remotely (virtually).

• Proficient in collaborating effectively as part of a team.

• Proven decision-making, analytical, and problem-solving abilities.

• Strong oral, written, and interpersonal communication skills.

• Experience in presenting complex information to various organizational levels effectively.

• Excellent facilitation and presentation capabilities.

• Proficient in Microsoft Office and product planning tools.

• Familiarity with project management methodologies.

• Proven track record of setting priorities and meeting deadlines.

• Preferred: experience in a consulting setting.

• Preferred: understanding of compliance, regulatory, Sarbanes-Oxley Act (SOX), and governance issues.

• Preferred: PMP certification or equivalent, or progress toward obtaining PMP certification or equivalent.

• Preferred: some background in tax or finance.

🏝️ Benefits

• Medical and prescription drug coverage for associates and eligible dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Prep benefit.

• Competitive pay.

• Comprehensive benefits.

• Continuous learning opportunities.

• Support for life both inside and outside of work.

• Potential participation in incentive compensation or short-term incentive plans.