Project Manager, Engagement and Communications

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee project schedules for engagement initiatives, leadership gatherings, advisory councils, and support networks.

• Organize engagement activities in collaboration with field leaders, business partners, and cross-functional teams.

• Direct support and escalation procedures to address inquiries and enhance the associate experience.

• Lead discussions to gather feedback, identify obstacles, assess readiness concerns, and discover improvement opportunities.

• Create agendas, facilitator guides, talking points, surveys, and follow-up materials for engagement events.

• Collect and evaluate field feedback, best practices, and emerging trends to guide business decisions.

• Monitor milestones, action items, risks, and follow-up tasks across various projects and initiatives.

• Collaborate with Operations, Training, Communications, and Product teams to ensure messaging and readiness activities are aligned.

• Assess engagement effectiveness through participation trends, feedback insights, and adoption metrics.

• Record lessons learned and suggest enhancements for future engagement initiatives.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent experience through a combination of education and related work experience.

• At least 3 years of experience in project or program management, communications planning, or a similar field.

• Capability to work efficiently within a diverse team environment.

• Ability to lead in a matrixed setting and remotely (virtually).

• Proven decision-making, analytical, and problem-solving abilities.

• Strong oral, written, and interpersonal communication skills.

• Demonstrated success in presenting complex information to various organizational levels.

• Excellent facilitation and presentation capabilities.

• Proficient in Microsoft Office applications and product planning tools.

• Knowledge of project management methodologies.

• Proven track record of setting priorities and meeting deadlines.

🏝️ Benefits

• Medical and prescription drug coverage for qualifying associates and their eligible dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Prep benefit.

• Competitive pay.

• Support for life both in and outside of work.

• Potential participation in incentive compensation or short-term incentive plans.