Project Manager

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Develop and implement activities associated with project execution and financial/budgeting tasks.

• Oversee the successful delivery of one or more projects while adhering to established timelines and budgets.

• Generate and sustain project status reports.

• Actively manage project challenges, risks, dependencies, and strategies for mitigation.

• Collaborate with external partners.

• Establish and maintain effective communication with project stakeholders.

• Direct project planning efforts, including defining scope, deliverables, deadlines, work breakdown structures, and milestones.

• Formulate, monitor, track, and modify project plans as needed.

• Implement change management processes and activities within the Technology organization.

• Conduct fiscal management and reporting for operational, product/business, technology, and vendor stakeholders.

• Monitor gross labor, capital expenditures, and non-labor forecasts.

• Perform variance and root-cause analysis.

• Report directly to the Senior Director, Pro Paint.

• Travel overnight between 5% to 20% of the time.

• This position does not have any direct reports.

⛳️ Requirements

• Must be at least eighteen years of age.

• Must be legally authorized to work in the United States.

• Strong proficiency in Microsoft Office Suite.

• Strong proficiency in Tableau.

• Proven ability to collaborate and work effectively with cross-functional teams.

• Ability to draw accurate conclusions from financial documents.

• Demonstrated project management capabilities.

• Exceptional written and verbal communication skills.

• Experience in planning and executing projects as well as developing risk mitigation strategies.

• Background in project management execution within a modern software environment; experience in managing technical projects.

• Strong knowledge of GBQ.

• Experience with Agile, Waterfall, or other project delivery methodologies.

• A minimum of a bachelor's degree or an equivalent degree in a related field.

• At least 2 years of relevant work experience.

• PMP Certification is required.

• Preferred: Experience in project/program management with multiple technology, AI, automation, or emerging-technology initiatives running simultaneously.

• Preferred: Proven capability to manage roadmaps, milestones, timelines, risks, dependencies, and deliverables across complex projects.

• Preferred: Strong cross-functional leadership skills with engineering, AI/ML, ServiceNow, cybersecurity, telephony, operations, and business teams.

• Preferred: Ability to bridge the gap between technical and business teams, clarify priorities, and drive execution as requirements evolve.

• Preferred: Strong communication skills with stakeholders and experience in executive-level reporting.

• Preferred: Experience in promoting technology adoption and organizational change from planning to implementation.

• Preferred: Familiarity with AI/ML, Microsoft Copilot/Copilot Studio, ServiceNow, conversational AI, contact-center technology, or similar automation platforms.

• Preferred: Experience in contact-center, IT support, or Technology Support Center environments.

• Preferred leadership experience: 2+ years.

🏝️ Benefits

• Flexible remote/virtual work arrangement.

• Overnight travel is generally limited to 5%–20% of the time.