Project Manager

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Act as the initial point of contact for designated patient concierge projects following the transition from the Illingworth Global Project Start-Up team.

• Oversee daily operations and the conclusion of patient concierge projects.

• Collaborate with PCS Coordination, Finance, IT, CRO clients, sponsors, trial sites, vendors, and various Illingworth business units.

• Provide project-specific training for PCS coordinators and supervise their activities.

• Participate in handover and client kickoff meetings to grasp study indications, patient demographics, budgets, deliverables, and timelines.

• Establish trial environments within the PatientGO portal.

• Lead the development and translation of site, ethics, and patient-facing materials.

• Advise clients on setting up and managing travel and expense reimbursement policies.

• Oversee project budgets, financial and activity forecasts, monthly invoices, reconciliations, and change orders.

• Manage external vendors in accordance with service-level and contractual agreements.

• Conduct monthly project evaluations and report on study progress, finances, relationships, risks, resources, and vendor performance.

• Identify and develop collaboration opportunities with Research Nursing and Medical Imaging divisions.

• Organize expense reimbursement materials and patient welcome packs.

• Maintain project communications, lead meetings, and distribute notes and action items.

• Review and approve project timesheets based on visit trackers and budget allowances.

• Collaborate with Research Nursing project leads for coordinated client delivery.

• Assist in developing and expanding the Patient Concierge Services team alongside the Director and Business Development.

• Maintain oversight trackers and business continuity documentation.

⛳️ Requirements

• Equivalent experience, skills, and/or education will be taken into account.

• Familiarity with relevant guidelines, regulations, and procedures.

• Willingness and capability to travel domestically and internationally for potential face-to-face meetings with clients and vendors.

• Proficient in managing clinical project budgets, forecasts, invoices, reconciliations, and change orders.

• Competence in supervising external vendors and adhering to contractual/service-level agreements.

• Skill in managing project communications, meetings, documentation, and stakeholder engagement.

• Ability to operate in compliance with clinical SOPs, GCP, and applicable regulatory standards.

🏝️ Benefits

• Opportunities for career development and advancement.

• Supportive and engaged line management.

• Training in technical and therapeutic areas.

• Peer recognition programs.

• Comprehensive total rewards program.

• An inclusive workplace culture.

• Reasonable accommodations provided when necessary.