Project Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Lead the complete lifecycle of client engagements.

• Supervise project design, development, and production to align with client specifications and timelines.

• Coordinate timely milestone handoffs both internally and externally.

• Provide proactive status updates to team members, management, and clients.

• Conduct internal and external status meetings.

• Document and communicate decisions and actions made during meetings.

• Adhere to Ardent’s project management standards and best practices.

• Develop, maintain, and track progress reports, project plans, timelines, and budgets.

• Create detailed project plans to monitor and follow progress.

• Manage personnel and vendor resources for client engagements.

• Revise plans and prioritize needs in collaboration with the Resource Manager.

• Support both internal and external talent involved in projects.

• Generate purchase orders and oversee projects from the order stage through invoicing.

• Gather client feedback and manage edits and revisions effectively.

• Escalate any changes impacting scope, time, cost, or quality.

• Conduct risk management to mitigate project risks.

• Enhance client relationships and reinforce Ardent’s role as learning consultants.

• Travel locally to client locations as necessary.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's degree or equivalent experience required.

• Over 5 years of experience as a client-facing Project Manager.

• Experience in the learning industry is advantageous.

• Proficiency with Smartsheet, Microsoft Project, or other project management software.

• Competency in Microsoft Word, Excel, and Outlook.

• Proven capability to manage budgets effectively.

• Willingness to support clients across EST, CST, and PST time zones.

• High level of competence in project and client services management.

• Ability to navigate flexibility and ambiguity within a client services setting.

• Excellent client communication skills, including confidence in challenging conversations.

• Ability to manage project scope and changes through effective problem-solving, risk identification, issue management, and negotiation.

• Demonstrated experience in launching new client engagements and projects.

• Ability to report on project success criteria, metrics, milestones, risks, and issues.

• Proven history of successful project delivery and collaboration with internal and external teams.

• Ability to balance detailed project tasks with the overall project vision.

• Prompt verbal and written communication with a strong sense of urgency.

• Experience in a client-facing role communicating with customers.

🏝️ Benefits

• Fully remote work arrangement.

• Contract-to-hire opportunity.

• Equal opportunity employer dedicated to diversity and inclusion.

• Opportunity to collaborate with clients and vendors across various time zones.

• Local travel support provided as needed.