Project Design Manager – Client Services

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Develop or update Operational Specification Documents to articulate client needs for clinical studies.

• Generate or modify tailored test requisitions, laboratory manuals, and specifications for collection kits.

• Act as the point of contact for Sponsors and Contract Research Organizations to ensure effective communication and adherence to timelines.

• Participate in internal and external meetings as a Subject Matter Expert during Project Initiation.

• Provide progress reports to Project Management and Client Services leadership regarding setup advancement.

• Convert client requirements into actionable steps for effective problem-solving and resolution of issues.

• Analyze project-specific budgets.

• Collaborate with internal departments to aid in database setup and convey study requirements.

• Coordinate with colleagues to verify the completion of setup-related activities.

• Support project-specific training initiatives for internal personnel.

• Guide and train new team members.

• Develop or supervise the creation of training materials, templates, job aids, and Standard Operating Procedures (SOPs).

• Undertake additional related responsibilities that support departmental and organizational objectives.

⛳️ Requirements

• Bachelor's degree (B.A./B.S.) from a recognized four-year college or university with a minimum of 3 years of experience in setup-related and/or project management.

• Alternatively, an associate's degree (A.S.) with 5–6 years of experience in a central laboratory or related clinical field, including at least 3 years in setup-related and/or project management roles.

• A combination of education and experience may be considered as a substitute for the specified qualifications.

• Prior experience in customer service.

• Exceptional organizational, interpersonal, communication, and problem-solving abilities.

• Clinical Research, Central Lab, and/or Project Management experience outside of LabConnect will also be taken into account.

• Strong attention to detail, effective planning, problem-solving, organizational, and time management skills.

• Proficient listening and verbal comprehension skills, particularly in translating client requirements to team members.

• Capable of making well-considered decisions and adapting to evolving environments and requirements.

• Ability to work both independently and as part of a team.

• Competency in adhering to established timelines, processes, and procedures.

• Skills in customer service and client relationship management.

• Proficient in Microsoft Office applications, including word processing, spreadsheets, and PowerPoint.

• Ability to read, analyze, and interpret business periodicals, professional journals, and technical guidelines.

• Capability to compose business correspondence and procedural manuals.

• Proficient in presenting information and addressing questions from managers and clients.

• Ability to perform calculations and manage budgets effectively.

• Capacity to apply mathematical concepts to clinical trial budget management and metrics analysis.

• Ability to resolve practical problems with limited standardization.

• Skill in interpreting written, oral, diagrammatic, or schedule-based instructions.

• Ability to perform extensive computer-based desk work and use headphones for conference calls.

• Proficient in communicating effectively via phone, video, and email.

• Minimal travel required.

🏝️ Benefits

• Equal Opportunity Employer dedicated to diversity and inclusion.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.