Project Coordinator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead the coordination and ongoing enhancement of the Section 20 consultation process throughout the organization.

• Oversee and manage Section 20 consultation activities across various projects.

• Prepare and distribute statutory notices in accordance with legislative requirements and deadlines.

• Ensure strong compliance with Section 20 consultation mandates and related legislation.

• Keep precise records and audit trails for consultations, decisions, and customer feedback.

• Cultivate effective working relationships across procurement, finance, operations, investment, and customer-facing teams.

• Handle customer feedback professionally, ensuring responses are accurate and provided within the necessary timelines.

• Organize the annual Section 20 program to facilitate proactive consultation planning.

• Assist with dispensation applications when consultation cannot occur within required deadlines.

• Evaluate processes and pinpoint opportunities for enhancing compliance, communication, and customer outcomes.

• Create guidance documents, toolkits, and training resources to boost organizational knowledge of the Section 20 process.

⛳️ Requirements

• Familiarity with Section 20 consultation requirements and statutory consultation procedures.

• Experience in interpreting legal, contractual, or service charge information and conveying it in clear, customer-friendly language.

• Strong skills in project coordination and process management, with the capability to juggle multiple priorities simultaneously.

• Exceptional written communication abilities and a high degree of accuracy.

• Experience with customer, property, leasehold, finance, or procurement data.

• Confidence in identifying risks, correcting inaccuracies, and ensuring that information provided to customers is accurate and complete.

• Strong stakeholder management and relationship-building capabilities.

• Resilience in managing sensitive customer inquiries, objections, or complaints with professionalism and empathy.

• Understanding of public sector procurement processes is preferred.

• Knowledge of the Landlord and Tenant Act 1985, Leasehold Reform Act 2002, and their application within Section 20 consultations is preferred.

• Satisfactory Disclosure and Barring Service Check, if applicable.

• Satisfactory references.

• Valid Right to Work document.

• May require specific qualifications, skills, knowledge, and behaviors to meet the Competence and Conduct Standard for Social Housing.

• If not already qualified, there may be an expectation to pursue a professional qualification.

🏝️ Benefits

• Opportunity to influence processes, drive improvements, and become a recognized expert in housing and leasehold compliance.

• Potential opportunity to pursue a professional qualification if not already qualified.

• Disability Confident Employer workplace support.

• Investing in Ethnicity Maturity Matrix Advanced Employer accreditation.

• 37.5 hours per week.