Project Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee projects from the initial design phase to successful completion throughout the implementation lifecycle.

• Coordinate key project milestones while ensuring that timelines are adhered to.

• Engage in communication with customers, vendors, and internal stakeholders regarding project status, timelines, and upcoming steps.

• Organize and schedule necessary resources for project execution.

• Track project progress and identify any potential risks, delays, or issues.

• Keep precise project documentation and updates within internal systems.

• Utilize reports and dashboards to oversee project activities and provisioning tasks.

• Escalate issues as necessary and facilitate prompt resolutions.

• Manage customer expectations throughout the entire project lifecycle.

• Deliver outstanding customer service while remaining accountable for project results.

• Handle multiple projects at once, ensuring accuracy and attention to detail.

• Complete all necessary stages of the hiring process: resume evaluation, pre-screen questionnaire, one-way video interview, live interview, and final interview.

⛳️ Requirements

• High School Diploma or equivalent.

• Prior experience in customer service, project coordination, operations support, account coordination, implementation support, service delivery, or a similar role.

• Strong verbal and written communication skills in English.

• Excellent organizational and time management skills.

• Keen attention to detail and strong follow-through abilities.

• Capability to manage multiple priorities at once.

• Strong problem-solving and critical-thinking skills.

• Ability to work independently and take ownership of assigned tasks.

• Proficiency with computers and web-based systems.

• Previous experience in coordinating projects, implementations, or service delivery activities is preferred.

• Experience working with customers, vendors, and various stakeholders is preferred.

• Background in telecommunications, technology, managed services, IT, or BPO is preferred.

• Familiarity with CRM systems, ticketing systems, project management platforms, or similar tools is preferred.

• Windows 11 PC (Mac is not supported).

• Minimum of 16 GB RAM.

• Dual monitor setup.

• Webcam and USB headset required.

• i5 processor or higher.

• Fibre internet with a wired connection (Ethernet cable).

• Backup power solution required.

• Knowledge of Microsoft Teams / Office 365.

• Availability to work Monday through Friday, from 7:00 AM to 4:36 PM Mountain Standard Time (MST).

• Strong written and verbal communication skills in English.

• Resume must be submitted in English.

🏝️ Benefits

• Fully remote position available in the Philippines.

• Full-time employment opportunity.

• Monday through Friday work schedule.

• Schedule aligned with MST business hours.

• Backup power solution is required for the work setup.