Project Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee projects from the initial design phase through to successful completion during the entire implementation lifecycle.

• Organize project milestones and ensure that timelines are adhered to effectively.

• Maintain regular communication with customers, vendors, and internal stakeholders regarding the status of the project, timelines, and forthcoming steps.

• Arrange and coordinate the necessary resources to facilitate project implementation.

• Track project progress and proactively identify any potential risks, delays, or issues that may arise.

• Keep precise project documentation and updates within internal systems.

• Leverage reports and dashboards to oversee project activities and provisioning tasks.

• Appropriately escalate issues and ensure timely resolutions are achieved.

• Ensure customer expectations are effectively managed throughout the project lifecycle.

• Deliver exceptional customer service while remaining accountable for project outcomes.

• Handle multiple projects concurrently while ensuring accuracy and attention to detail.

• Complete all necessary stages of the hiring process: Resume Review, Pre-Screen Questionnaire, One-Way Video Interview, Live Interview, and Final Interview.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Prior experience in customer service, project coordination, operations support, account coordination, implementation support, service delivery, or a similar role.

• Proficient verbal and written communication skills in English.

• Exceptional organizational and time management skills.

• Strong attention to detail and commitment to follow-through.

• Capability to manage multiple priorities at the same time.

• Strong problem-solving abilities and critical-thinking skills.

• Ability to work independently and take ownership of assigned tasks.

• Proficient with computers and web-based systems.

• Windows 11 PC (Mac not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and USB headset.

• i5 processor or higher.

• Fibre internet with a wired connection (Ethernet cable).

• Backup power solution.

• Microsoft Teams / Office 365.

• Preferred: Experience in coordinating projects, implementations, or service delivery activities.

• Preferred: Background in working with customers, vendors, and multiple stakeholders.

• Preferred: Experience in telecommunications, technology, managed services, IT, or BPO sectors.

• Preferred: Familiarity with CRM systems, ticketing systems, project management platforms, or similar tools.

• Applicants must be comfortable working a schedule aligned with MST business hours.

• Strong written and verbal communication skills in English.

🏝️ Benefits

• Fully remote position available in the Philippines.

• Full-time employment opportunity.