Project Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee projects from the design phase through to successful execution.

• Coordinate project milestones and ensure that timelines are adhered to.

• Engage with customers, vendors, and internal stakeholders to provide updates on project status, timelines, and next steps.

• Schedule and organize necessary resources to facilitate project implementation.

• Track project progress and proactively identify potential risks, delays, or challenges.

• Keep precise project documentation and updates within internal systems.

• Use reports and dashboards to manage project activities and provisioning tasks effectively.

• Appropriately escalate issues and facilitate timely resolutions.

• Manage customer expectations throughout the entire project lifecycle.

• Deliver exceptional customer service while ensuring accountability for project results.

• Handle multiple projects concurrently while maintaining accuracy and attention to detail.

• Conduct all phases of the hiring process, including resume evaluation, pre-screen questionnaire, one-way video interview, live interview, and final interview.

⛳️ Requirements

• High School Diploma or equivalent is required.

• Previous experience in customer service, project coordination, operations support, account coordination, implementation support, service delivery, or a similar role.

• Strong verbal and written communication skills in English.

• Excellent organizational and time management skills.

• High attention to detail and commitment to follow-through.

• Ability to manage multiple priorities at once.

• Strong problem-solving and critical-thinking abilities.

• Capacity to work independently and take ownership of assigned tasks.

• Proficient in using computers and web-based systems.

• Must have a Windows 11 PC (Mac not supported).

• Minimum 16 GB RAM is required.

• Must utilize dual monitors.

• Requires a webcam and USB headset.

• Must have an i5 processor or higher.

• Fibre internet with a wired connection (Ethernet cable) is necessary.

• Backup power solution is essential.

• Familiarity with Microsoft Teams / Office 365 is required.

• Must be comfortable working Monday through Friday, 7:00 AM - 4:36 PM Mountain Standard Time (MST).

• Strong written and verbal communication skills in English are essential.

• Resume must be submitted in English.

• Preferred: Experience in coordinating projects, implementations, or service delivery activities.

• Preferred: Experience collaborating with customers, vendors, and multiple stakeholders.

• Preferred: Background in telecommunications, technology, managed services, IT, or BPO.

• Preferred: Familiarity with CRM systems, ticketing systems, project management platforms, or similar tools.

🏝️ Benefits

• Fully remote position based in the Philippines.

• Full-time employment opportunity.