Project Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee projects throughout the implementation lifecycle, from initial design to successful completion.

• Coordinate project milestones and ensure that timelines stay on track.

• Communicate with customers, vendors, and internal stakeholders about project status, timelines, and subsequent steps.

• Schedule and align necessary resources for project execution.

• Monitor project progress while identifying potential risks, delays, or issues.

• Maintain precise project documentation and updates within internal systems.

• Utilize reports and dashboards to manage project activities and provisioning tasks.

• Appropriately escalate issues and facilitate timely resolutions.

• Manage customer expectations throughout the entire project lifecycle.

• Provide outstanding customer service while ensuring accountability for project outcomes.

• Handle multiple projects concurrently while upholding accuracy and attention to detail.

⛳️ Requirements

• High School Diploma or equivalent.

• Prior experience in customer service, project coordination, operations support, account coordination, implementation support, service delivery, or related roles.

• Strong verbal and written communication skills in English.

• Exceptional organizational and time management skills.

• Keen attention to detail and commitment to follow-through.

• Capability to manage multiple priorities at once.

• Strong problem-solving and critical-thinking abilities.

• Ability to work independently and take ownership of assigned tasks.

• Proficient with computers and web-based systems.

• Experience in coordinating projects, implementations, or service delivery activities.

• Experience engaging with customers, vendors, and various stakeholders.

• Background in telecommunications, technology, managed services, IT, or BPO.

• Familiarity with CRM systems, ticketing systems, project management tools, or similar platforms.

• Windows 11 PC (Mac not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and USB headset.

• i5 processor or higher.

• Fibre internet with a wired connection (Ethernet cable).

• Backup power solution.

• Microsoft Teams / Office 365.

• Applicants should be comfortable working a schedule aligned with MST business hours.

• All resumes must be submitted in English.

• Must complete every stage of the hiring process.

🏝️ Benefits

• Fully remote position available in the Philippines.

• Full-time opportunity.