Project Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee projects throughout the entire implementation lifecycle, from initial design to successful completion.

• Coordinate project milestones and ensure that timelines are adhered to.

• Maintain regular communication with customers, vendors, and internal stakeholders regarding project status, timelines, and next steps.

• Schedule and arrange necessary resources to support project implementation.

• Track project progress and proactively identify potential risks, delays, or issues.

• Keep accurate project documentation and updates within internal systems.

• Leverage reports and dashboards to manage project activities and provisioning tasks.

• Appropriately escalate issues and drive timely resolution.

• Ensure customer expectations are effectively managed throughout the project lifecycle.

• Deliver exceptional customer service while being accountable for project outcomes.

• Manage multiple projects concurrently while ensuring accuracy and attention to detail.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Prior experience in customer service, project coordination, operations support, account coordination, implementation support, service delivery, or a related field.

• Strong verbal and written communication skills in English.

• Excellent organizational and time management skills.

• Keen attention to detail and follow-through.

• Ability to handle multiple priorities at once.

• Strong problem-solving and critical-thinking abilities.

• Capability to work independently and take ownership of designated responsibilities.

• Proficiency with computers and web-based systems.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and USB headset.

• i5 processor or higher.

• Fibre internet with a wired connection (Ethernet cable required).

• Backup power solution.

• Familiarity with Microsoft Teams / Office 365.

• Candidates must be comfortable working a schedule aligned with MST business hours.

• Completion of every stage of the hiring process is required.

• Strong written and verbal communication skills in English.

• Resumes should be submitted in English.

• Preferred: Experience in coordinating projects, implementations, or service delivery activities.

• Preferred: Experience working with customers, vendors, and multiple stakeholders.

• Preferred: Background in telecommunications, technology, managed services, IT, or BPO.

• Preferred: Experience utilizing CRM systems, ticketing systems, project management platforms, or similar tools.

🏝️ Benefits

• Fully remote position based in the Philippines.

• Full-time employment opportunity.