Project Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee projects throughout the entire implementation lifecycle, from initial design to successful completion.

• Coordinate project milestones and ensure that timelines are adhered to.

• Communicate with customers, vendors, and internal stakeholders about project status, timelines, and upcoming steps.

• Schedule and organize the necessary resources for project implementation.

• Monitor project progress and identify any potential risks, delays, or issues.

• Maintain precise project documentation and updates within internal systems.

• Utilize reports and dashboards to manage project activities and provisioning tasks.

• Escalate issues and facilitate timely resolutions.

• Manage customer expectations throughout the project lifecycle.

• Deliver outstanding customer service while being accountable for project outcomes.

• Handle multiple projects concurrently while ensuring accuracy and attention to detail.

• Complete all stages of the hiring process, including resume review, pre-screen questionnaire, one-way video interview, live interview, and final interview.

⛳️ Requirements

• High School Diploma or equivalent.

• Prior experience in customer service, project coordination, operations support, account coordination, implementation support, service delivery, or a similar role.

• Excellent verbal and written communication skills in English.

• Strong organizational and time management skills.

• High attention to detail and commitment to follow-through.

• Ability to manage multiple priorities at once.

• Strong problem-solving and critical-thinking abilities.

• Capacity to work independently and take ownership of assigned tasks.

• Proficiency in using computers and web-based systems.

• Preferably experienced in coordinating projects, implementations, or service delivery activities.

• Experience working with customers, vendors, and various stakeholders is preferred.

• Background in telecommunications, technology, managed services, IT, or BPO is preferred.

• Familiarity with CRM systems, ticketing systems, project management platforms, or similar tools is preferred.

• Must have a Windows 11 PC (Mac not supported).

• Requires 16 GB RAM.

• Dual monitors are necessary.

• Must have a webcam and USB headset.

• An i5 processor or higher is required.

• A fibre internet connection with a wired setup (Ethernet cable) is mandatory.

• A backup power solution is needed.

• Familiarity with Microsoft Teams / Office 365 is essential.

• Applicants should be comfortable working a schedule that aligns with MST business hours.

• Completion of all stages of the hiring process is required.

• Resumes must be submitted in English.

🏝️ Benefits

• Fully remote position based in the Philippines.

• Full-time employment opportunity.