Project Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee projects from the initial design phase through to successful completion, managing the entire implementation lifecycle.

• Coordinate project milestones effectively to ensure timelines remain on track.

• Engage in communication with customers, vendors, and internal stakeholders regarding project status, timelines, and subsequent steps.

• Organize and schedule resources necessary for project implementation.

• Track progress while identifying potential risks, delays, or issues that may arise.

• Keep precise project documentation and updates in internal systems.

• Utilize reports and dashboards to oversee project activities and provisioning tasks.

• Address issues promptly and drive towards timely resolutions.

• Manage customer expectations throughout the entire project lifecycle.

• Deliver exceptional customer service while being accountable for project outcomes.

• Handle multiple projects concurrently, ensuring accuracy and attention to detail.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Prior experience in customer service, project coordination, operations support, account coordination, implementation support, service delivery, or a similar role.

• Excellent verbal and written English communication skills.

• Outstanding organizational and time management skills.

• Keen attention to detail and strong follow-through capabilities.

• Capacity to manage multiple priorities at the same time.

• Strong problem-solving and critical-thinking abilities.

• Ability to work independently and take responsibility for assigned tasks.

• Proficient with computers and web-based systems.

• Preferably experienced in coordinating projects, implementations, or service delivery activities.

• Preferably experienced in interacting with customers, vendors, and multiple stakeholders.

• Experience in telecommunications, technology, managed services, IT, or BPO is preferred.

• Familiarity with CRM systems, ticketing systems, project management platforms, or similar tools is preferred.

• Must have a Windows 11 PC; Mac systems are not supported.

• Minimum 16 GB RAM required.

• Dual monitors are necessary.

• A webcam and USB headset are required.

• An i5 processor or higher is mandatory.

• Fibre internet with a wired Ethernet connection is essential.

• A backup power solution is necessary.

• Must be proficient in Microsoft Teams / Office 365.

• Must be comfortable working Monday through Friday from 7:00 AM to 4:36 PM Mountain Standard Time (MST).

• All resumes must be presented in English.

🏝️ Benefits

• Fully remote position available in the Philippines.

• Full-time opportunity offered.

• Monday through Friday work schedule.

• Backup power solution is required for the work setup.

• Technical setup includes a Windows 11 PC, dual monitors, webcam and USB headset, an i5 processor or better, fibre internet with a wired connection, along with Microsoft Teams / Office 365.