Project Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee projects throughout the entire implementation lifecycle, from the initial design phase to successful completion.

• Coordinate project milestones and ensure that timelines stay on track.

• Maintain regular communication with customers, vendors, and internal stakeholders regarding project status, timelines, and future steps.

• Organize and schedule necessary resources to facilitate project implementation.

• Track project progress and proactively identify potential risks, delays, or issues.

• Keep accurate project documentation and updates within internal systems.

• Leverage reports and dashboards to manage project activities and provisioning tasks.

• Appropriately escalate issues and drive timely resolutions.

• Ensure that customer expectations are effectively managed throughout the project lifecycle.

• Deliver outstanding customer service while remaining accountable for project outcomes.

• Handle multiple projects concurrently while ensuring accuracy and attention to detail.

• Complete all necessary stages of the hiring process: Resume Review, Pre-Screen Questionnaire, One-Way Video Interview, Live Interview, and Final Interview.

⛳️ Requirements

• High School Diploma or equivalent.

• Prior experience in customer service, project coordination, operations support, account coordination, implementation support, service delivery, or a related field.

• Strong verbal and written communication skills in English.

• Excellent organizational and time management skills.

• Keen attention to detail and follow-through.

• Capability to manage multiple priorities concurrently.

• Strong problem-solving and critical-thinking abilities.

• Ability to work independently and take ownership of assigned tasks.

• Proficient with computers and web-based systems.

• Windows 11 PC (Mac not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and USB headset.

• i5 processor or higher.

• Fibre internet with a wired connection (Ethernet cable).

• Backup power solution.

• Microsoft Teams / Office 365.

• Applicants must be comfortable working a schedule aligned with MST business hours.

• Strong written and verbal communication skills in English.

• Resume must be submitted in English.

• Preferred: Experience in coordinating projects, implementations, or service delivery activities.

• Preferred: Experience working with customers, vendors, and various stakeholders.

• Preferred: Background in telecommunications, technology, managed services, IT, or BPO.

• Preferred: Experience using CRM systems, ticketing systems, project management platforms, or similar tools.

🏝️ Benefits

• Fully remote position based in the Philippines.

• Requirement for a backup power solution for remote work.

• Full-time opportunity.