Project Coordinator

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Collaborate with Project Managers, internal LabConnect departments, sites, and sponsors on current clinical trial projects, requests, and specifications.

• Maintain communication lines with Sponsors and Contract Research Organizations as a Secondary Project Contact.

• Address inquiries from Project Managers, internal departments, sites, and sponsors.

• Update project status for Project Managers and direct supervisors.

• Assist in investigations and resolutions regarding Quarantine samples.

• Interface with Project Management, Sponsors, investigator sites, reference laboratories, Investigator Support Services, Clinical Trial Materials, Information Technology, Data Management, and Executive Leadership.

• Maintain study-specific site lists and confirm investigator site information across various databases.

• Create, verify, process, file, and submit Lab Report Access Forms for quality assurance.

• Address supply requests, corrections, patient reports, inquiries, and concerns.

• Document meeting minutes and manage the Project Dashboard Tracker spreadsheet.

• Handle escalated site queries and Double Data Entry inquiries.

• Oversee Study Closure Protocol notes.

• Complete and submit work orders for Clinical Trial Materials.

• Provide regular study-specific management reports to clients.

• Facilitate the distribution of study documents to sites and sponsors.

• Manage user account access for the portal, including creation, adjustments, and deactivation.

• Assist Study Set Up Managers with Salesforce projects, tasks, milestones, project health, Opportunity Amendments, study-specific email addresses, and Replicon setup.

• Act as a reference for clinical investigators, addressing questions, concerns, and complaints.

• Perform other related duties as assigned.

⛳️ Requirements

• Excellent customer service skills.

• Ability to remain organized and juggle multiple tasks simultaneously.

• Strong communication and interpersonal abilities.

• Capability to read, analyze, and interpret general business publications, professional journals, or technical procedures.

• Proficiency in drafting clear and effective business communications.

• Ability to present information and respond to questions from managers, clients, customers, and the public.

• Basic proficiency in mathematics.

• Ability to solve practical problems with limited standardization.

• Ability to interpret written, oral, diagrammatic, or schedule instructions.

• Proficiency with office applications, including word processing, spreadsheet, and database software.

• Advanced knowledge of Microsoft products.

• Bachelor's or associate degree is preferred, but not mandatory.

• University program certificate is preferred, but not mandatory.

• 2–4 years of relevant laboratory experience is preferred, but not required.

• Experience or training in the clinical trial industry is preferred, but not required.

• No travel is required.

🏝️ Benefits

• Equal Opportunity Employer.

• Inclusive workplace dedicated to diversity.

• Reasonable accommodations for individuals with disabilities.