Project Coordinator

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee incoming customer tickets and project requests from various clients.

• Extract essential details from tickets and adapt them to fit Slack workflow templates.

• Collaborate with Technical Leads to gather and enhance effort estimates.

• Monitor the status of estimates and ensure prompt responses.

• Assist Project Managers in conveying estimates to clients effectively.

• Organize client and internal team meetings across different time zones.

• Participate in meetings and take clear, structured notes.

• Maintain and refresh client Confluence pages regularly.

• Ensure that project documentation is precise and easily accessible.

• Provide support to Project Managers throughout their client portfolios.

• Help oversee workflows in Asana, Zendesk, and Everhour.

• Recognize opportunities for process enhancements and adapt to changing responsibilities as workflow automation progresses.

• Compile weekly and monthly operational reports that track essential metrics.

• Monitor daily timesheet submissions in Everhour and follow up on any missing or incomplete entries.

• Ensure the accuracy and completeness of client records maintained in HubSpot CRM.

• Assist Customer Success and Professional Services leadership, including the Chief Customer Officer, with operational reporting, timesheet management and evaluation, CRM data maintenance, and various operational tasks.

⛳️ Requirements

• 1-3 years of professional experience within a business setting.

• Bachelor's degree or equivalent experience.

• Outstanding organizational abilities and meticulous attention to detail.

• Proficient written and verbal communication skills in English.

• Comfortable utilizing Slack, Asana, Confluence, Zendesk, Everhour, and MS Office.

• Self-motivated and capable of managing multiple tasks without close supervision.

• A reliable internet connection and a home office setup conducive to remote work.

• Ability to accommodate Eastern Time and collaborate with a North American-based team.

• A genuine interest in understanding project delivery and management.

• Prior experience in software companies or agencies.

• Familiarity with professional services, support tickets, or project coordination.

• Proactive approach and capability to identify issues early on.

• Eagerness to learn and progress into more strategic roles.

• Completion of a technical skills assessment during the hiring process.

🏝️ Benefits

• Direct mentorship from seasoned Project Managers and Professional Services leaders.

• Exposure to the complete lifecycle of technical projects and managed services.

• Insight into estimation, scope management, and client delivery processes.

• Potential career advancement to PM, CSM, or Technical Account Manager positions.

• Flexible remote work options.

• Opportunity to influence the role as our automation initiatives progress.

• Commitment to being an Equal Opportunity Employer.

• Reliable internet connection and home office setup for remote work.