Project Analyst, Customer Experience – Implementation

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee platform operations while managing the reporting and tracking of customer-related bugs, feature requests, outages, and issue resolution.

• Address platform issues raised by customers and internal stakeholders in accordance with customer SLAs and internal procedural documentation.

• Assist in implementation processes by organizing data within the Euclid Platform.

• Take charge of Smartsheet administration and offer support to both internal team members and external stakeholders regarding Smartsheet.

• Contribute to overall service delivery initiatives.

• Aid in the creation and maintenance of Standard Operating Procedures (SOPs), training materials, and documentation intended for customers.

• Identify trends and areas of concern to report to the Customer Experience Team Lead.

• Participate in program initiatives and support customer projects and workstreams by working closely with Customer Experience Project Managers.

⛳️ Requirements

• A minimum of 3 years of experience in a software support or data structuring role.

• Familiarity with the renewable energy project lifecycle or an evident interest in acquiring knowledge in this area.

• Proficiency in tools such as Smartsheet, HubSpot, and cloud-based project documentation platforms.

• Detail-oriented with excellent communication skills and a collaborative, solution-focused mindset.

• A Bachelor’s degree in business management, product management, or a related technical discipline is preferred.

🏝️ Benefits

• Enjoy remote work, indefinitely!

• Competitive compensation that is benchmarked against industry standards.

• Access to health and retirement benefits.

• Flexible time-off policy.

• Engage in exciting, mission-driven work that makes a difference.

• Participate in regular company off-site events.