Program Support Specialist – Junior/Mid-Level

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver daily program and administrative assistance to the Program Manager, Quality Assurance Manager, Policy Analysts, and Data Analysts.

• Keep track of suspense and action-item lists.

• Facilitate Government actions, staffing processes, data requests, and project deliverables.

• Assist with office management tasks.

• Aid in records coordination.

• Contribute to program activities related to policy, reporting, surveys, communications, and associated workstreams.

• Support the organization of meetings, surveys, reports, and training sessions.

• Carry out DES case management assistance.

• Oversee the management of the IDES mailbox.

• Assist with VTA and case-related actions.

• Provide user support for program and case activities.

• Assist in case verification and corrections.

• Aid in SCAADL coordination.

• Support the tracking of staffing status and weekly reporting.

⛳️ Requirements

• Must be a U.S. citizen.

• All work must be conducted within the United States.

• Must successfully complete and maintain the background investigation and suitability requirements pertinent to the role.

• Must be able to secure a Public Trust determination if necessary.

• Junior to mid-level experience in program support, administrative assistance, project coordination, case management, federal program operations, or a similar field.

• Exceptional organizational skills with the capability to handle multiple actions and deadlines.

• Experience in maintaining trackers, coordinating tasks, and assisting with reports and deliverables.

• Excellent written and verbal communication skills.

• Strong attention to detail with the ability to adhere to structured processes and procedures.

• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams.

• Preferred experience in Federal Government, DoD, VA, healthcare, disability programs, or case management.

🏝️ Benefits

• 401K matching.

• Customized health plans.

• Dental and vision insurance.

• Life insurance.

• Short and long-term disability coverage.

• Incentives program to acknowledge exceptional behavior.

• Competitive base salaries.

• Paid holidays.

• Paid time off.