Program Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Install, program, test, repair, and service specialized security systems and equipment.

• Provide technical assistance and training for customers.

• Interpret blueprints, schematics, manuals, wiring diagrams, and specifications to establish installation methods.

• Repair equipment utilizing electronic knowledge, standard testing instruments, and hand tools.

• Carry out work in compliance with provincial and local regulations, best practices, and company health and safety guidelines.

• Operate systems to demonstrate equipment functionality, commission new installations, analyze performance, and detect malfunctions.

• Develop non-routine programs for systems.

• Collaborate with supervisors to address unusual system operation, maintenance, and warranty issues.

• Provide insights to supervisors regarding customer satisfaction, product performance, installation methods, standards, and product enhancements.

• Manage technical components of various projects, including programming, graphics development, start-up, certification testing, customer training, closure documentation, and ongoing technical support.

• Identify project risks and assist in developing mitigation strategies while managing costs and timelines.

• Collaborate with Project Managers and supervisors on project coordination, quality recommendations, scope changes, and enhancing customer satisfaction.

• Mentor junior staff members.

• May oversee team members testing, tuning, and adjusting equipment.

• Communicate and work closely with colleagues to enhance operations.

• Perform additional duties as requested or required.

⛳️ Requirements

• High School diploma/GED or equivalent experience.

• A minimum of 2 years of relevant field experience.

• Strong customer orientation and ability to perform under pressure.

• Solid technical expertise and experience with electronic security systems.

• Proficient programming skills with a proven capacity for troubleshooting and problem-solving.

• Self-motivated individual capable of working independently without supervision.

• Excellent verbal, written, and interpersonal communication abilities.

• Strong organizational skills with the capability to manage multiple projects concurrently.

• Advanced computer proficiency, including MS Office applications (Outlook, Word, Excel).

• Familiarity with other relevant software applications.

• Competent in spreadsheet management and data handling.

• Good networking capabilities.

• Working knowledge of physical security and door hardware.

• Understanding of relays and relay logic.

🏝️ Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days each year.

• Fun & Laughter Day Off.

• Comprehensive Medical, Dental & Vision Plans.

• Life Insurance & Disability Coverage.

• Wellness Program.

• 401K Matching Plan.

• Colleague Assistance Program.

• Tuition reimbursement.

• Competitive salary and compensation structure.

• Vehicle reimbursement plan or company vehicle.

• Corporate Social Responsibility Day.

• Cell phone reimbursement (if applicable).

• Paid parental leave.