Program Relations Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main contact for healthcare professionals in navigating patient support program requirements.

• Serve as a communication link between patient support programs and healthcare providers to convey updates, requirements, and changes in processes.

• Ensure smooth information exchange among stakeholders to enhance the patient support experience.

• Build and nurture relationships with physicians and office personnel to retain patients within support programs.

• Provide triage assistance and facilitate access to patient support services.

• Gather patient information and clinical data.

• Manage both private and public reimbursement activities in collaboration with patient support programs or insurers.

• Assist patients with pharmacy services as necessary.

• Oversee patient journeys, tackle barriers or delays, and proactively resolve or escalate issues as needed.

• Coordinate medical documentation essential for reimbursement coverage.

• Receive and assess documents from patient support programs.

• Verify outcomes related to reimbursement navigation.

• Identify areas for process enhancement and maintain open lines of communication.

• Complete reports on expenses, mileage, and other required documentation within set deadlines.

• Schedule and plan travel to physicians’ offices as agreed.

• Participate in continuing medical education events and report on new activities.

• Deliver in-service presentations to key opinion leader physicians.

• Perform additional assigned tasks, which may include on-call responsibilities.

⛳️ Requirements

• Bachelor’s degree in healthcare or a related field.

• At least five (5) years of experience in healthcare, the pharmaceutical industry, or a similar area.

• Experience in patient support programs and case management is preferred.

• Registration as a health care professional in the province (e.g., RN, RPN, Pharmacist) is a plus.

• A minimum of three (3) years of experience in a clinical environment is advantageous.

• Willingness to travel within an assigned territory; occasional overnight travel may be necessary.

• Valid Driver’s License, current auto insurance, and access to reliable transportation for regional travel.

• Experience and knowledge in various therapeutic areas are beneficial.

• At least five (5) years of experience in public or private third-party reimbursement or the pharmaceutical industry in sales, managed care, or clinical support.

• A background in business administration (pharmaceutical) sales and marketing is advantageous.

• Familiarity with private and public reimbursement structures, systems, and processes.

• Experience with reimbursement navigation, special authorization, appeals processes, and providing field-based reimbursement support and consultation.

• Excellent communication and interpersonal skills for engaging with patients and healthcare providers.

• Demonstrated ability to manage time effectively, prioritize tasks, and multitask to meet competing deadlines.

• Fluency in French and/or English may be required based on the program and geographic location.

• Strong customer service skills.

• Solid business acumen.

• Strong analytical abilities.

• Proficient critical thinking skills.

• Ability to communicate effectively both orally and in writing.

• Strong interpersonal and leadership capabilities.

• Excellent organizational skills and attention to detail.

• Capability to consistently meet deadlines.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Backup dependent care services.

• Adoption assistance programs.

• Infertility coverage.

• Support for family building.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Opportunities for training programs.

• Resources for professional development.

• Mentorship programs.

• Employee resource groups.

• Opportunities for volunteer activities.

• Reasonable accommodations available during the employment process.