Program Officer, Instructional Design – Multimedia

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop multilingual, self-directed learning experiences tailored for newcomer audiences, incorporating objectives, sequencing, knowledge assessments, and reinforcement strategies.

• Implement instructional design principles, adult learning theories, plain language guidelines, and structures suitable for translation.

• Collaborate with the Senior Program Officer, Instructional Design to set instructional design standards for Settle In content.

• Evaluate materials produced by team members, subject matter experts, and contractors.

• Enhance Settle In’s instructional design practices and refresh learning resources according to a set review schedule.

• Produce in-language multimedia materials such as short videos, infographics, motion graphics, and social media content.

• Oversee post-production tasks, including organizing Adobe Premiere projects, color correction, grading, sound design, motion graphics, music editing, sequencing, exporting, compressing, and archiving.

• Collaborate with the multilingual Digital Community team on content production, voiceover work, subtitling, and translation reviews.

• Provide guidance to colleagues regarding audio and video recording tools and techniques.

• Ensure that products are clear, culturally sensitive, accurate, accessible, and meet the requirements of standards, newcomer needs, and funding organizations.

• Guarantee that learning experiences and multimedia content comply with accessibility standards.

• Maintain visual and instructional uniformity across the website, mobile application, and social media outlets.

• Facilitate feedback collection across teams and projects, and engage in user testing and content enhancement.

• Oversee production schedules across multiple simultaneous projects.

• Coordinate with external contractors, including videographers, designers, and translation services.

• Utilize platform data and user insights to establish measurable objectives and evaluate content effectiveness.

• Contribute to project reports, monthly activity summaries, and performance analysis documents.

• Carry out additional tasks as assigned.

⛳️ Requirements

• Bachelor’s degree in instructional design, education, communications, or a related field (or equivalent experience).

• At least four years of professional experience integrating instructional design and multimedia production.

• Proven experience in creating multilingual digital content for varied audiences.

• Experience in designing self-paced learning experiences for adult learners.

• Familiarity with e-learning tools.

• Proficient in Adobe Premiere.

• Proficient in Adobe InDesign and Canva.

• Knowledge of social media platforms, particularly Facebook.

• Understanding of plain language principles and digital accessibility standards.

• Experience in project monitoring and evaluation (M&E), including data collection, management, and reporting.

• Ability to handle complex projects within tight deadlines.

• Exceptional written and verbal communication skills.

• Strong attention to detail.

• Fluency in at least one of Dari, Pashto, Spanish, or Haitian Creole is preferred.

• Prior experience in refugee resettlement or other immigration pathways.

• Familiarity with ORR-funded programs.

• Capacity to convey complex or technical information into clear, visual, and comprehensible learning materials.

• Experience collaborating with external subject matter experts, consultants, or production vendors.

🏝️ Benefits

• 10 days of paid sick leave.

• 10 U.S. holidays.

• 20-25 days of paid time off based on role and tenure.

• Medical insurance starting at $163/month.

• Dental insurance starting at $6.50/month.

• Vision insurance starting at $5/month.

• Flexible spending accounts for healthcare, dependent care, and commuting expenses.

• 403(b) retirement savings plan with employer matching and immediate vesting.

• Non-elective employer retirement contribution based on age and years of service, with a three-year vesting period.

• Disability insurance.

• Life insurance.

• Employee Assistance Program (EAP) providing confidential counseling and support services for employees and their families.

• Fully remote work environment.

• Opportunities for professional development and engagement in innovative humanitarian programs.