Program Manager – Global Strategic Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Transform account priorities into detailed program plans that feature clear objectives, timelines, responsibilities, and measures of success.

• Organize and sustain the global content and engagement roadmap, which includes quarterly themes, campaigns, and program initiatives.

• Take ownership of the master program calendar and manage dependencies across regions, teams, and client stakeholders.

• Develop a uniform global strategy while accommodating regional requirements.

• Collaborate with the Operations Manager to ensure alignment of plans with delivery capacity, resource requirements, and achievable timelines.

• Supervise account reporting, validate inputs, address discrepancies, and uphold consistent metric definitions.

• Maintain dashboards and reports that cover engagement, utilization, program outcomes, and performance commitments.

• Analyze results to uncover trends, risks, and opportunities, and propose enhancements.

• Coordinate quarterly and annual business reviews, preparing reports, insights, and supporting documentation.

• Monitor program capacity and commitments to aid in planning and prioritization.

• Integrate content, coaching, live sessions, and campaigns into a roadmap aligned with account needs.

• Collaborate with Coaching, Content, and Operations teams to boost awareness, participation, and utilization.

• Oversee and assess engagement strategies, recommending broader implementation as necessary.

• Utilize participant feedback and performance data to enhance program initiatives.

• Facilitate planning sessions with internal teams and client stakeholders.

• Convert priorities into clear decisions, assigning owners, next steps, and delivery requirements.

• Evaluate requests based on program objectives, timelines, scope, and available capacity.

• Suggest adjustments to priorities, scope, or resources when appropriate.

• Integrate client and regional team feedback into future planning.

⛳️ Requirements

• A bachelor’s degree from an accredited college or university is mandatory.

• At least 5 years of experience in managing programs within enterprise client services, employee engagement, internal communications, or a related domain.

• Proven experience in planning and executing ongoing programs across multiple regions or large employee populations.

• Background in developing engagement or communication plans that promote awareness and participation through campaigns, events, content, and various channels.

• Strong analytical abilities, including experience with dashboards and spreadsheets, and utilizing results to suggest changes.

• Experience in preparing client-facing reports and business reviews, as well as leading planning discussions with client stakeholders.

• Ability to coordinate timelines, priorities, and resources among teams that are not directly managed.

• Familiarity with wellbeing programs or coaching services is advantageous.

🏝️ Benefits

• Mission-driven impact.

• Opportunities for career growth and development.

• Supportive, human-centric culture.

• Wellness perks and benefits.

• Medical, dental, and vision coverage.

• 401(k) program with company match.

• Generous paid time-off policies.

• Thrive Time: additional paid time off following major projects or intensive work periods.

• Performance bonus.

• Equity.