Network Program Manager, Preventative Maintenance

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee essential physical, electrical, and environmental infrastructure within central offices and fiber huts.

• Act as the main operational coordinator and Tier-1 escalation point for the national hut facility preventative maintenance initiatives.

• Conduct weekly operational meetings with primary maintenance contractors to evaluate site maintenance status, outstanding quotes, and operational challenges.

• Manage site dispatching across various regional markets, including Austin, Nashville, Charlotte, Raleigh-Durham, and San Antonio.

• Pair vendor field technicians with gFiber site escorts as necessary.

• Facilitate system access, onboarding, and workflow training for vendor administrative personnel.

• Create, assign, and oversee Network Scheduled Maintenance tickets using ServiceNow.

• Enforce a minimum lead time of 72 hours prior to work execution.

• Maintain, distribute, and enforce standardized Methods of Procedure (MOPs) for generator servicing, HVAC maintenance, battery health evaluations, and ATS inspections.

• Submit MOPs for approval to gFiber sponsors and share them with NOC prior to the commencement of maintenance windows.

• Serve as the first-level escalation contact for vendor technicians and local market teams.

• Identify site failures and initiate reactive break/fix work orders.

• Coordinate emergency vendor dispatches for hardware replacements and generator deployments during outages or significant incidents.

⛳️ Requirements

• Bachelor’s degree or equivalent hands-on experience.

• A minimum of 3 years of experience in telecommunications infrastructure, central office/fiber hut operations, or critical facility operations management.

• Demonstrated success in managing external vendor contracts, overseeing field service operations, and facilitating cross-functional team meetings.

• Familiarity with enterprise ticketing and change management systems (ServiceNow or similar).

• Working knowledge of standby diesel/gas generators, Automatic Transfer Switches (ATS), Manual Transfer Switches (MTS), and -48V DC power plants/battery systems.

• Understanding of wall-mounted HVAC units, lead/lag controllers, MERV filtration, refrigerant/coolant loops, and environmental telemetry/sensors.

• This position is not eligible for immigration sponsorship.

🏝️ Benefits

• Bonus opportunities.

• Comprehensive benefits package.

• Commitment to equal opportunity employment.

• Support for applicant accommodations and accessibility needs.