Program Director – Copay

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Guide, develop, and mentor a team of program managers to provide outstanding customer service.

• Utilize Valeris’ leadership competencies to foster team success.

• Train, coach, and support program managers upon hiring and continuously thereafter.

• Hold regular one-on-one meetings with direct reports.

• Act as a senior resource for assigned customers at Valeris.

• Serve as the primary point of escalation for customer concerns and notify the VP, Client Services.

• Address internal issues and conflicts at the lowest feasible level.

• Evaluate scoping requests, pricing, and statements of work for precision.

• Manage contract renewals prior to program expiration dates.

• Review major client deliverables before they are sent to customers.

• Supervise program scope, budgets, expenditures, amendments, and change orders.

• Collaborate with program managers and sales teams to grow the business and identify upselling opportunities.

• Lead account strategies, enhance customer retention, and promote operational excellence.

• Assess client satisfaction regarding assigned program managers and their programs.

• Create best practices, routines, and tools for effective program management.

• Build operational partnerships with other departments within Valeris.

• Ensure compliance with training deadlines, corporate policies, and SOPs.

• Execute various tasks or projects as assigned.

⛳️ Requirements

• Bachelor’s degree or higher is required.

• Minimum of 7 years of relevant professional experience, including experience leading individual contributors.

• Proficient in Microsoft Office and Visio.

• Financial management expertise, encompassing invoicing, accounts receivable, and budget development/tracking.

• Strong background in data analysis and analytical skills.

• Proven leadership and personnel management experience.

• Experience and skills in program management.

• Highly organized with great attention to detail.

• Ability to multitask and prioritize client concerns effectively.

• Exceptional verbal, written communication, and interpersonal abilities.

• Strong business acumen.

• Preferred typing speed of at least 35 words per minute with 97% accuracy.

• Willingness to travel as necessary is preferred.

• Successful completion of a background check and, when applicable, a drug screen.

🏝️ Benefits

• Medical, dental, and vision insurance plans, including HSA- and FSA-eligible options, with Valeris contributing to premium costs.

• Telehealth and Employee Assistance Program (EAP) services.

• Company matching contributions for Health Savings Accounts.

• Complimentary Basic Life and AD&D insurance equal to annual earnings, with coverage ranging from a minimum of $50,000 to a maximum of $300,000.

• Company-sponsored Short-Term Disability coverage, with an option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan featuring a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and personal as well as professional development.

• A challenging and stimulating work environment that encourages innovative ideas.

• An inclusive workplace and mission-driven culture.

• Preferred minimal travel flexibility.