Program Manager – Financial Coaching

This is a fully remote position, open to applicants in United States.

📋 Description

• Maintain a precise and functional overview of priorities, milestones, dependencies, and commitments.

• Define success criteria, agree on subsequent actions, and ensure follow-through until either completion or escalation.

• Integrate approved staffing and seasonal service strategies into operational readiness.

• Link HR, IT, training, coaching leadership, and staffing partners to ensure readiness evidence is apparent and accountability for gaps is established.

• Generate clear and accurate reports on service performance, readiness, risks, and outstanding decisions.

• Resolve discrepancies with source owners and distinguish between facts and assumptions.

• Collaborate with the project's primary contractor for scheduled issue reviews and program updates.

• Compile status information, communicate outstanding issues and next steps, and monitor follow-up commitments.

• Ensure clear ownership, next steps, and escalation routes are established for operational challenges and service concerns.

• Direct technical, staffing, quality, or contract inquiries to decision-makers and track their resolutions.

• Uphold established workflows, handoffs, and documentation to ensure consistent delivery.

• Suggest enhancements based on recurring challenges and seasonal insights, coordinate approved modifications, and verify outcomes.

• Assist leaders in internal and partner communications while refraining from independently committing MSA to new terms or service guarantees.

• Confirm that approved service plans are effectively translated into prepared personnel, systems, and handoffs.

• Provide agreed-upon coordination deliverables by specified deadlines and supply decision-ready reports.

⛳️ Requirements

• Proven success in project coordination, program support, operations assistance, or a similar role involving multiple stakeholders, deadlines, and dependencies; experience in people management is not essential.

• Experience in maintaining accurate plans and status reports, coordinating cross-functional transitions, and identifying risks promptly.

• Proficient in working with spreadsheets, shared documents, project trackers, and reporting tools.

• Strong written communication skills and the ability to learn program-specific systems quickly.

• Relevant education, training, or equivalent hands-on experience.

• Competent management of confidential information.

• Tier 2 security clearance is mandatory.

• Previous security clearance is advantageous.

• Experience in seasonal service delivery or regulated programs is beneficial.

• Advanced degrees, PMP certifications, and financial coaching credentials are not required.

🏝️ Benefits

• Competitive salary.

• Opportunities for professional development and growth.

• Collaborative work environment.

• Comprehensive health and wellness benefits.