Program Manager, Department Relationship Success

This is a fully remote position, open to applicants in Alabama, +46 more states.

📋 Description

• Act as the main point of contact and relationship manager for a designated portfolio of SAF/ISD and Corporate Departments.

• Establish and nurture relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional collaborators.

• Consult with departments to assess workforce needs and formulate volunteer engagement and recruitment strategies.

• Assist in recruitment planning, promote available opportunities, and facilitate volunteer workforce processes.

• Organize communications, meetings, briefings, presentations, and updates for stakeholders.

• Oversee and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.

• Offer guidance on volunteer workforce policies, processes, and best practices.

• Support volunteer leaders and teams in maintaining enterprise and global volunteer positions.

• Extract, analyze, and interpret volunteer workforce data.

• Create reports, dashboards, presentations, briefing materials, and leadership updates.

• Track workforce trends, volunteer vacancies, recruitment activity, and engagement metrics.

• Collaborate with stakeholders to tackle challenges, discover opportunities, and enhance volunteer utilization.

• Contribute to enterprise initiatives, strategic projects, and Department Relationship Success priorities.

⛳️ Requirements

• A Bachelor's degree or an equivalent combination of education and relevant experience is required.

• A minimum of 5 years of related experience or an equivalent combination of education and relevant experience is required.

• Comprehensive knowledge of the program or service.

• Proficiency in creating presentations and developing training modules.

• Strong oral and communication skills, including training and presentations.

• Exceptional interpersonal, verbal, and written communication skills.

• Capability to develop project plans, budgets, and strategies to meet organizational objectives.

• Proven analytical and decision-making skills to create innovative processes for the continuous improvement of programs or services.

• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.

• Ability to collaborate effectively within a team.

• Minimal travel required: 2-3 in-person meetings each year.

• Management experience is not eligible for substitution.

🏝️ Benefits

• Medical, Dental, and Vision insurance plans.

• Health Spending Accounts & Flexible Spending Accounts.

• Paid Time Off: Starting at 15 days annually, depending on the job type and tenure.

• 11 paid holidays, including six core holidays and five floating holidays.

• 401K plan with up to a 6% match.

• Paid Family Leave.

• Employee Assistance Program.

• Short and Long-Term Disability and Insurance coverage.

• Recognition programs and service awards.

• Mentorship opportunities to support growth on a purposeful career path.

• Limited travel: 2-3 in-person meetings each year.