Program Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Lead and oversee the comprehensive execution of the DHA End User Services (EUS) AWACS program.

• Ensure alignment with client goals and compliance with contractual obligations.

• Provide senior-level leadership and oversight for technical, operational, and clinical support services.

• Evaluate organizational requirements and devise effective solutions for implementation.

• Promote continuous improvement throughout the program.

• Supervise daily program operations, ensuring quality, consistency, and prompt issue resolution.

• Collaborate with clients, stakeholders, and cross-functional teams to facilitate seamless service delivery and adoption of changes.

• Prepare and review technical and operational documentation, reports, and deliverables.

• Contribute to initiatives aimed at improving processes to enhance program effectiveness and efficiency.

• Communicate findings, risks, and recommendations to leadership and stakeholders.

• Mentor and guide program staff and subordinate leads.

• Provide consultation on complex, high-impact projects.

• Report directly to an executive or director, offering regular updates on program status, risks, and accomplishments.

⛳️ Requirements

• A Master’s degree is required; a PhD may be necessary depending on contract or task order specifications.

• A minimum of 15 years of experience in program management or a related field.

• Proven expertise in end user services, application support, workflow management, or organizational change support.

• Prior experience with the Defense Health Agency (DHA) and/or Military Health System (MHS) is essential.

• Proficient in Microsoft Office applications.

• Capability to independently plan, direct, and achieve complex program objectives.

• Strong understanding of end user services, application support, workflow design, and change management principles.

• Ability to lead and manage subordinate leads and technical staff effectively.

• Outstanding written and verbal communication skills.

• Proficient in engaging both technical and non-technical stakeholders.

• Competent in analyzing complex operational needs and generating practical solutions.

• Strong organizational and leadership abilities to juggle multiple priorities and competing deadlines.

• Experience in preparing clear and concise technical and operational documentation.

• Background in contributing to process improvement initiatives and implementing best practices.

• Ability to build and sustain effective relationships with clients, stakeholders, and cross-functional teams.

• Capability to obtain and maintain necessary security or facility clearances.

• Eligibility for Public Trust or the ability to secure a Public Trust clearance.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) retirement plan.

• Paid time off.

• Paid parental leave.

• Life and disability insurance.

• Flexible spending accounts.

• Commuter benefits.

• Tuition reimbursement.