Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain project plans, timelines, milestones, deliverables, and resource allocations.

• Decompose intricate technical initiatives into manageable tasks with defined owners and deadlines.

• Oversee multiple projects concurrently and manage dependencies across development and systems administration teams.

• Track progress against set schedules and proactively tackle delays or resource conflicts.

• Ensure that deliverables align with specified requirements, quality benchmarks, and client expectations.

• Maintain comprehensive project documentation, including action items, decisions, and change requests.

• Set clear expectations regarding task ownership, deadlines, status reports, and deliverables.

• Conduct regular team meetings, project evaluations, and individual follow-ups.

• Identify workload disparities and coordinate resources to respond to shifting priorities.

• Collaborate with software development and infrastructure teams to address technical dependencies and operational challenges.

• Monitor system support requests, operational tasks, defects, and technical debt.

• Prepare succinct, accurate project status reports for leadership and stakeholders.

• Track milestones, schedule performance, resource utilization, risks, issues, and completion of deliverables.

• Communicate project advancements, upcoming deadlines, dependencies, and potential delays.

• Early identification of project risks, schedule conflicts, resource limitations, and potential delivery problems.

• Formulate mitigation strategies and propose corrective actions.

• Establish uniform project management practices, reporting standards, and documentation protocols.

• Enhance task tracking, workflow management, resource allocation, and team communication.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Project Management, or a related discipline, or equivalent professional experience.

• 12 years of experience in program management or technical program coordination.

• Proven experience in coordinating technical teams, ideally comprising 10 or more professionals.

• Background in collaborating with both software development and IT infrastructure or systems administration teams.

• Strong expertise in project planning, scheduling, task tracking, risk management, and status reporting.

• Experience utilizing project management and collaboration tools such as Jira, Microsoft Project, Azure DevOps, Smartsheet, or similar platforms.

• Exceptional written, verbal, organizational, and interpersonal communication skills.

• Proven ability to manage multiple priorities and adhere to deadlines.

• Ability to identify issues, make informed decisions, and drive solutions to resolution.

• Capability to obtain and maintain a Suitability/Public Trust clearance.

• Preferred: PMP, CAPM, or an equivalent project management certification.

• Preferred: Experience in managing teams within government, research, scientific computing, enterprise IT, or other intricate technical environments.

• Preferred: Familiarity with Agile, Scrum, Kanban, and traditional project management methodologies.

• Preferred: Experience with infrastructure operations, Linux or Windows administration, networking, storage, cloud platforms, or high-performance computing environments.

• Preferred: Experience in preparing executive-level status reports, performance metrics, and project documentation.

• Preferred: Familiarity with IT service management, incident management, change management, and configuration management practices.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching.

• Generous paid time off and holidays.

• Opportunities for professional development and growth.