Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily delivery of a program, significant initiative, or a coordinated series of related projects and workstreams utilizing Adobe Experience Cloud solutions.

• Develop integrated program governance, plans, milestones, financial overviews, dependencies, risks, reporting mechanisms, and decision pathways.

• Collaborate with Project Managers, Scrum Masters, and cross-functional team members to ensure timely delivery of high-quality integrated results.

• Align both client and internal stakeholders on program objectives, priorities, sequencing, commitments, trade-offs, and success metrics.

• Act as the primary escalation point for delivery issues within the designated scope and facilitate resolution to clear decisions or accountable parties.

• Address cross-workstream constraints and manage program-level mitigation, recovery, changes, and dependency oversight.

• Evaluate project and workstream delivery for consistency, quality, transparency, readiness, and alignment with desired outcomes.

• Maintain comprehensive program health, financial, resource, risk, and outcome reporting, offering decision-ready recommendations.

• Mentor project managers and cross-functional contributors through delegation, reviews, coaching, and practical program support.

• Document reusable practices, lessons learned, governance enhancements, and delivery insights throughout the program.

• Facilitate delivery across Adobe Experience Cloud solution tracks, ensuring alignment of technical dependencies, program sequencing, milestones, and stakeholder visibility.

• Assist in program planning for Adobe platform interactions, data flows, technical constraints, environment dependencies, and deployment workflows across dev/QA/stage/prod.

• Coordinate integration efforts across teams involving multi-platform implementations, migrations, or modernization of Adobe technology stacks.

• Elevate account, portfolio, or organizational decisions to the relevant owners.

• Enhance delivery practices throughout the program.

⛳️ Requirements

• 5–10 years of relevant experience, or equivalent practical experience.

• Proven experience in leading daily delivery for a program, significant initiative, or a coordinated set of related projects and workstreams.

• Capability to establish integrated plans, milestones, financial views, dependency tracking, risk management, reporting, and decision pathways.

• Proficient in managing scope, schedules, budgets, quality, risks, resources, and outcomes as a unified program.

• Experience in coordinating Project Managers, Scrum Masters, and cross-functional contributors effectively.

• Ability to act as the primary delivery escalation point and drive issues to resolution or accountable owners.

• Skilled in aligning both client and internal stakeholders on objectives, priorities, sequencing, commitments, trade-offs, and success metrics.

• Experience in managing cross-workstream constraints, dependencies, change, mitigation, and recovery planning.

• Proficient in maintaining transparent program health, financial, resource, risk, and outcome reporting, and presenting decision-ready recommendations.

• Broad knowledge of Adobe Experience Platform (AEP), Real-Time Customer Data Platform (RTCDP), Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA), Adobe Commerce, AEM Assets, Workfront, and Marketo Engage.

• Familiarity with data lifecycle, source systems, identity models, ingestion processes, segmentation logic, and activation workflows.

• Understanding of multi-environment architecture, platform-to-platform interactions, integration dependencies, and deployment processes supporting Adobe Experience Cloud programs.

• Experience with agile, scaled agile, or CI/CD-enabled delivery models and complex cross-team integration initiatives.

• Excellent communication skills with the ability to align stakeholders, highlight trade-offs, and maintain program-level transparency.

• Ability to guide project managers and delivery practitioners through delegation, review, coaching, and practical program insights.

• Willingness to travel up to 30%.

• Candidates must possess unrestricted authorization to work in the United States without employer sponsorship now or in the future.

• Depending on client assignments and specialization, additional delivery methods, certifications, domain knowledge, or client responsibilities may be required.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Paid time off

• 401(k)

• Competitive benefits package